Job Description

Who we are!

Meridian OneCap Credit Corp (MOCC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has over 70 years of banking history and is Ontario's largest credit union.

MOCC is a provider of asset financing in the form of capital leases. We are committed to being the best provider of specialized equipment financing services to strategic vendors across Canada. Our service-oriented culture and exceptional group of professionals serves to provide our strategic partners with value-added service and constructive solutions.



Meridian OneCap Credit Corp provides customized leasing solutions both to help companies sell equipment and to companies that have chosen to lease equipment, rather than buy. For manufacturers and vendors, we enable you to provide your customers with a value-added service that helps your customers acquire equipment efficiently and gives your company a competitive edge. And for the end user, we can help you to preserve working capital in your business, while benefiting now from the use of the equipment.



Our team is known as industry leaders. We've earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer service. With the largest direct sales force within the Canadian market, it's no wonder our customer service is unparalleled.



About Meridian OneCap

About this role:

Please note - this is a 6 month contract opportunity

The primary functions of the Collections Administrator are to effectively handle documentation, reporting, and administrative requirements and support for Collections in a quick and efficient manner and provide varied administrative support functions for the department.



Accountable to provide centralized moderate and complex administrative support to the Collections Team dealing with the collection of delinquent accounts and realization of security. Responsible for high quality work, process moderate and complex entries with a high degree of accuracy, perform daily administrative functions and to assist the Credit Recovery team as required

Key Responsibilities:

Review, distribute, and re-process NSF payments. Compile files and documentation as needed to assist the collection team and managers. Prepare information for 3rd party partners for further action. Answer general internal / external inquiries on an ongoing basis. Review and appropriately distribute emails from shared mailboxes.

Provide administrative services and support to the credit and collections team by:


The Collections Administrator is responsible for providing administrative support to the collections team including preparation of all reporting requirements and reconciliations for the collections department. Review and provide information on Ad-Hoc reports prepared as requested by Manager. Prepare collections letters according to provincial and federal legislation and internal policies. Conduct memo and call audits for the collection team. Distribute collection accounts based on collector worklists. Review, distribute, and log incoming/returned mail. Handle the assumption and rewrite requests. Create Demand Letters when accounts are in default. Review and maintain relevant procedures and training manuals on SharePoint. Back up the Collections Representatives when required.

Provide administrative support to management by:


Providing support to the management team where required in all areas of administration. Setting up presentations from written material and rough drafts (Level 1 Complexity - e.g. Power Point). Booking meetings when required. Other duties as assigned.

Provide support to customers and 3rd parties by:


Problem solving involves working within established policies/procedures. Escalating more complex issues as appropriate after due diligence and investigation. Requires tact and diplomacy to respond to general inquiries from Customers staying within the guidelines of the Privacy Legislation Act.

Manage routine issues & problems with third parties. Innovation and Problem Solving to enhance efficiency and effectiveness of team:


Use independent judgment to improve a process or procedure. Continuously search for new and better ways to process work that will enhance internal / external experience. Work collaboratively in a team environment with peers and colleagues throughout the collection process by sharing best practices

Knowledge, Skills, and Abilities:

High School diploma, post-secondary education, and/or equivalent work experience preferred. Bilingual Skills (Fluency in both English and French) would be an asset. Demonstrated work experience with office practices, customer service and communication. Strong verbal and written communication skills. Good understanding of basic bookkeeping principles. Proven ability to work independently and accurately within strict timeframes. Capacity to manage and carry out multiple tasks and priorities in a demanding environment. Demonstrate effective inter-personal skills conducive to a team environment. Excellent organizational skills, problem solving & time management ability, and a commitment to a high degree of accuracy. Demonstrates creativity in developing and streamlining internal procedures and processes. Demonstrates Meridian values through leadership and behavior. Positive team player, flexible in nature. Commitment to values and service excellence. Previous collections experience an asset.

Salary Range: CAD $50,000 - $55,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role's requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto, Burnaby, BC, or Montreal Corporate Offices. This is a hybrid opportunity.

Meridian OneCap has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your candidates and clients! You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues This isn't your typical "corporate" job. We work hard and we have fun!

At Meridian OneCap, we're not just adapting to the future--we're shaping it. We see talent as a catalyst for

sustainable growth

,

community impact

, and

future-readiness

. As the financial landscape evolves, we're looking for team members who bring:

Embedding & leveraging technology

- Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Critical Thinking

- The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.

Data Driven

- Leverage data and insights to identify, prioritize and improve member experience and business efficiency.

Curiosity & Flexibility

- Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to You

Meridian OneCap is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.



Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.



Please note that due to the volume of applications, only those under consideration will be contacted for an interview.



Thank you for your interest in Meridian OneCap.