Job Description

We Bring Food to Your Family's Table

The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift:

Mon-Fri; 8:00am-3:00pm



SUMMARY

The Cold Storage Administrator is responsible for high level administrative tasks including billing, inventory balances, assorted documentation, and customer service inquiries for Erb Cold Storage.



PRIMARY RESPONSIBILITIES

Responsible to understand the business of Erb Cold Storage and operate the computer inventory and billing systems. (Abecus/Solomon) Answer customer inquiries regarding cold storage business. Resolve any billing and/or inventory discrepancies with customer. Invoice bills from system with appropriate billing rates. Create weekly and monthly billing cycles. Compile daily transactions and report weekly statistics to Erb Cold Storage management. Create and maintain customer accounts. Complete required paperwork for inventory and any incoming and outgoing loads. Generate receiving and shipping labels for the cold storage warehouse staff. Maintain Cold Storage customer accounts to ensure all information for various functions is accurate. Ensure ongoing communication with other Erb divisions is maintained regarding service issues and customer accounts. Assist in developing and maintaining department standard operating procedures (SOP). Provide training and support to Cold Storage employees in regard to Solomon, Abecus and SOP's. All other duties as required.

REQUIREMENTS/QUALIFICATIONS

Previous experience in a warehouse environment preferred. Microsoft Office Suite experience required, AS400 experience preferred. Strong attention to detail skills required. Proven customer service and conflict resolution skills required. Commitment to customer satisfaction and customer focused. Invoicing, billing experience is considered an asset. Ability to work with minimal supervision. Ability to work as a team.

How To Make Your Next Cool Move - Apply online today!



Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com



Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we're committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you're excited about this role but your past experiences don't align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!



The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.



We thank all those who apply. Only those selected for further consideration will be contacted.