Job Description

Who We Are & Why It Matters

Work has a profound effect on the quality of all of our lives. As you read this, you are probably looking for a specific fit: a place where you can grow and develop as a person and a leader. This is a space where you will be challenged and, at the same time, have a voice and input on decision-making and more importantly, make a difference. It's not rocket science, but it is rare to find.



Every day, we work across Canada to make work better for Canadian professionals. Our mission is to help every Canadian reach their full professional potential by growing their career and leadership intelligence. We believe in the inherent value of the individual and are committed to supporting change, igniting growth, and providing practical wisdom for the advancement of our clients' professional development. We believe that people made better is work made better.

What We Do

We are an award-winning boutique HR services firm working with over 2300+ of the leading companies across Canada, including World Vision, Shopify, The United Way, Toyota Manufacturing, and The Government of Canada. We have offices from St. John's to Victoria and an international virtual coaching presence. We offer a variety of HR services, including leadership development, career development, employee engagement, transition coaching, and workshops.



Our firm maintains a 94% client referral rate due to our embodied values and key pillars: Human. Modern. Canadian. Results.



Here is a glimpse of who we are, how we work together, and our guiding principles: the 4 C's of working with CareerJoy:

The Role: Engagement Coaching Coordinator

Be the Human Touchpoint in Every Coaching Journey

At CareerJoy, we believe every coaching experience begins with connection. We're looking for an Engagement Coaching Coordinator to be the heartbeat of our client journey, ensuring newly outplaced clients and coaching program participants feel supported, seen, and empowered from the very first hello to the final wrap-up.



This is a junior-to-mid-level professional role, ideal for someone with the relationship-building strengths of a recruiter, the coordination finesse of a project manager, and the human-first mindset of a coach. You'll work closely with our corporate partners, individual clients, coaches, and internal teams to bring our coaching experiences to life across public, private, and individual settings.



About the Role



Reporting to the Director of Coaching and Culture, you'll serve as the primary point of connection for clients entering CareerJoy coaching programs. Whether you're onboarding a recently outplaced professional or coordinating a full-scale leadership coaching initiative, your role is to nurture every touchpoint in the journey.



You'll introduce clients to their coaches, manage customizations and schedules, follow their progress, and offer thoughtful support at each milestone. You'll also support the coordination of group programs, leadership intensives, and workshop-based learning for corporate clients, always keeping the client experience top of mind.



This high-touch, relationship-focused role is designed for someone who thrives in a fast-paced environment and is energized by helping others feel supported and successful.



What You'll Be Doing



Client Engagement & Journey Coordination


Reach out to newly outplaced individuals to introduce and engage them in the CareerJoy services provided by their employer. Welcome clients with empathy and clarity, helping them understand their coaching options and what to expect Introduce clients to their assigned coaches and coordinate kickoff logistics Track and support the coaching journey from start to finish, including mid-point check-ins and end-of-program follow-ups Respond promptly to client questions or challenges with warmth and professionalism
Gather and act on feedback to continually elevate the client experience





Coaching Program Operations


Manage end-to-end logistics for coaching engagements, including group and individual programs Collaborate with Practice Leads, Client Partners, and internal teams to align expectations and deliverables Maintain accurate, confidential records and workflows in our CRM HubSpot and client tracking tools
Support coach assignments and engagement letters for corporate programs



Relationship Building & Communication


Build meaningful, trust-based relationships with our clients and corporate partners Create personalized and timely communications throughout the coaching experience
Identify opportunities to nurture long-term client loyalty and referrals



Contribution to Culture & Innovation


Bring creative ideas to improve coaching processes, tools, and communication touchpoints
Support internal team collaboration and client reporting
Participate in projects that help Make Work Better for our clients and team


You Bring:


2-5 years of experience in coordination, recruitment, coaching support, HR, or client-facing roles Exceptional verbal and written communication skills in both French and English A natural gift for building relationships in a warm, human way
Strong organizational skills and the ability to manage multiple coaching timelines and client needs
Tech confidence, especially with CRM tools (HubSpot an asset) and virtual platforms like Zoom or MS Teams A problem-solver's mindset, with initiative and attention to detail A genuine interest in people, growth, and making work better


How We Work: The 4Cs of CareerJoy



Commitment


We lead ourselves first, then others We seek feedback and embrace growth We're committed to making work better--for our clients, our teams, and ourselves We connect on a human level and believe in progress over perfection

Character


We're energetic, resilient, and adaptable We do what's right over what's easy We take ownership in the big wins and the small details We bring a human, fun, and professional presence to all we do

Competency


We demonstrate leadership intelligence and support growth We blend strategic and intuitive thinking We communicate clearly and listen deeply We're tech-savvy and always looking to improve

Culture


We work in a culture of mutual respect and trust We get things done with agility and heart We value all voices, share ideas freely, and support one another * We believe in being human first--we show up with compassion, humour, and care