Job Description

Powering Canada with Innovation and Excellence - Join East Penn Canada!

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We are committed to delivering exceptional customer experiences and maintaining the highest standards of safety and integrity. As a trusted leader in our industry, we value innovation, collaboration, and continuous improvement.



Join our team and be part of a company that prioritizes people, performance, and purpose.



We Are Dedicated To Recognizing Our Employees By Offering

Profit Sharing & Deferred Profit Sharing (retirement) program Excellent company paid benefit program Learning & development opportunities, including tuition reimbursement Opportunities for advancement

We are seeking a highly organized and proactive Delivery and Recovery Planning Coordinator to manage the end-to-end coordination of route planning for a designated group of drivers. This role is critical in ensuring efficient, cost-effective, and timely delivery and recovery operations. The Delivery and Recovery Planning Coordinator will play a key role in optimizing logistics, supporting driver productivity, and maintaining high service levels.

Key Responsibilities:

Develop and maintain daily, weekly, and long-term delivery and recovery route plans. Optimize routes based on customer requirements, traffic, vehicle capacity, and operational constraints. Monitor open orders and inventory to ensure timely and complete order fulfillment. Adjust plans in real-time to accommodate delays, cancellations, or urgent requests. Participate in planning meetings and continuous improvement initiatives. Maintain accurate records of routes, delivery times, and performance metrics. Analyze route efficiency and recommend improvements. Prepare and present reports on planning KPIs. Process documentation related to deliveries, returns, and account administration. Support outbound call strategies for pre-delivery, recovery, and service bookings. Collaborate with internal teams to resolve issues and ensure a seamless customer experience.

Experience, Skills & Competencies:

2+ years of experience in logistics, transportation planning, or a related field. Strong analytical and problem-solving skills. Excellent communication and coordination abilities. Proficiency in route planning software and Microsoft Office Suite. Ability to adapt to real-time changes and work in a fast-paced environment. Commitment to safety, customer service, and continuous improvement.

Other Considerations:

Background checks including criminal checks, driver's abstract and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.