Job Description

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.
We are actively recruiting for a full-time permanent Monitoring Center Agent. The Monitoring Center Agent will be responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking, and writing.
Advantages of this working with us:
Competitive Starting Pay
Global Advancement Opportunities
Comprehensive Benefits
Medical/Dental/Vision insurance
Defined Contribution Pension Plan
Life Insurance
Short-Term and Long-Term Disability
Competitive Retirement Saving Plans
Employee Assistance Program
How you will do it
Monitor system for alarm signals and respond to alarms using the information provided in instruction screens
Monitor alarm and remote access systems, telephones, CCTV camera systems
Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties
Properly document all alarm handling procedures within the alarm screens
Must be able to adhere to standard operating procedures and special instructions
Receive and process incoming calls from customers regarding security systems/irregular activity/alarms
Respond to incoming emergency calls for elevators, crisis lines and incident management lines
Document incident reports according to customer and department requirements
Interact with external and internal customers and other agents
Contribute to the development and growth of a service culture
Strive to improve something in area of responsibility every day
Support and participate in continuous improvement processes
What we look for
Required
Must be ready to work either days, evenings or nights. Permanent shifts are offered in order of seniority. Most rotations require working one weekend out of two.
High School Diploma or GED required.
Call center experience preferred. Security experience is also preferred.
Intermediate computer knowledge, able to type a minimum of 25 words per minute.
Preferred
Professional communication skills, both written and verbal.
Intermediate computer knowledge including Microsoft Windows.
Able to multi-task in a fast-paced work environment.
Comfortable handling potential emergency situations.
Able to type a minimum of 25 words per minute.
Strong organizational skills, ability to multi-task, and detail orientation.
4-to-6-week training provided by the company during a day schedule
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
Pay Range: 23,52$ hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Skills Required