Job Description

Club Lounge Attendant
Sheraton Club Lounge takes comfort to the next level! The personalized service provided as you serve them in our private lounge at Sheraton Suites Calgary Eau Claire (managed by Accor), will show them that you truly care. The experience and the memories you make for our Guests as a Club Lounge Attendant will create a sense of loyalty that will ensure their return.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Consistently offer a professional and friendly greeting, and provide engaging & exceptional service
• Responsible for the set up and break down of all food and beverage presentations in the lounge. (Breakfast, coffee/tea service, bar service and canap\xc3\xa9s)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas

Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure loyalty * Create strong relationships with departments that support Club Lounge, primarily the culinary and stewarding departments

• Follow all policies, procedures and service standards, including health & safety and food handling procedures

Your experience and skills include:

• Previous customer service experience is required, with previous food & beverage experience preferred
• Must hold valid Alberta ProServe certification
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Must enjoy working in a team environment and be Health & Safety Conscious
• Must have excellent communication skills and be committed to providing excellent guest service
• Ability to work a variety of shifts, including evenings, weekends and holidays

Your team and working environment:

• Sheraton Suites Calgary Eau Claire is a unique property, managed by Accor, and operating as a franchised Marriott property, which offers exposure to many stakeholders and brands
• The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open, welcoming and feels like a second family
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince\'s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary\'s Urban Resort.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor