Job Description

Cloud Solution Architect - Biz Apps

========================================


Ottawa, Ontario, Canada


+ 1 more location



Date posted

Oct 28, 2025

Job number

1898252

Work site

1 day / week in-office

Travel

0-25

%

Role type

Individual Contributor

Profession

Customer Success

Discipline

Cloud Solution Architecture

Employment type

Full-Time

###

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are seeking a highly skilled and experienced Cloud Solution Architect - Biz Apps specializing in SharePoint infrastructure, administration and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory - architecture, consulting and support skills to assist customers drive solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.###

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience.
Experience working in a customer-facing role

Other Requirements

This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.
4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Proven expertise in planning, deploying, operating, and optimizing SharePoint environments (on-premises, hybrid, and online), including advanced technical support, migration/upgrade strategies, and deep knowledge of SQL Server, PowerShell, Graph API, and Microsoft 365 Archive and Backup solutions. Demonstrated ability to lead and advise development teams, utilizing SharePoint development best practices, SharePoint Framework (SPFx), JavaScript, REST APIs, and custom solution/web part development, with strong understanding of CI/CD pipelines using Azure DevOps and GitHub. Solid educational foundation with a BA/BS or higher in Information Technology or a related field (or equivalent experience), plus broad skills with Azure infrastructure (IaaS, PaaS, SaaS), Microsoft Data Security and Governance, and effective troubleshooting and solution delivery for complex SharePoint scenarios.


Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Find additional pay information here: Canada pay information | Microsoft Careers
Microsoft will accept applications for the role until November 7, 2025.###

Responsibilities

Business Impact

Drives operational excellence, collaborates with teams, manages risks, and aligns work with business priorities. Delivers solutions compliant with company standards and prepares customers for success, using change management to ensure long-term adoption. Identifies new opportunities, advocates for innovative solutions, and applies industry knowledge to meet business needs. Removes blockers, accelerates solution deployment, and resolves business and IT constraints.

Customer Centricity

Acts as the customer's advocate, shares feedback, and develops actionable insights. Presents cases to influence product decisions and drives adoption of Microsoft solutions. Builds relationships with decision makers and bridges gaps between technical and business teams. Focuses on customer experience, defines success criteria, and resolves dissatisfaction to improve value and transformation.

Partner Specialization

Identifies and prioritizes growth opportunities with partners, supports pre-sales efforts, and clarifies technical solutions. Understands market opportunities and works with partners to develop repeatable solutions and support strategic implementations.

Technical Leadership

Promotes technical readiness, mentors team members, and drives upskilling based on market needs. Identifies and communicates gaps, contributes to methodologies, and provides thought leadership and innovation. Leads virtual teams, shares insights, represents Microsoft in industry events, and contributes to scalable solutions and intellectual property.

OtherEmbody our culture and values
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
?Industry leading healthcare
?Educational resources
?Discounts on products and services
?Savings and investments
?Maternity and paternity leave
?Generous time away
?Giving programs
?Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.