Job Description

Location: Calgary Head Office
Employment Type: Full Time - Permanent
Claud Operations Analyst
A successful candidate must be comfortable working in fast-moving and complex enterprise environments. The Cloud Operations and Design team focuses on ensuring the AER Cloud environment deployed in Microsoft Azure and completing deployments of complex solutions into the environment. This environment includes but is not limited to servers (IaaS), DBaaS, functions, containers, messaging, and integration technologies, HPC solutions, App Service, AI/ML, DevOps technologies, and storage.
The Cloud Operations Analyst will report to the Manager, Cloud Design & Operations and will be tasked with assisting in the design, implementation, management, and support of the Azure environment. The candidate will contribute to the development and maturity of the Azure environment and help to support existing deployments. A strong focus will be placed on cloud lifecycle management, automation, industry best-practices, and ensuring the security and protection of data in the cloud environment.
AER has created an 18-month roadmap for addressing IT needs focusing heavily on increasing cloud capabilities and retiring legacy systems. This candidate will assist the AER in building these capabilities and providing support of the new cloud systems.
Your Key Responsibilities:

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  Ensure optimal performance, reliability, availability and security of the company’s data by continuously monitoring the Azure environment with close attention to costing and performance.
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  Implement complex solutions in Azure following designs provided by AER cloud architects.
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  Assist AER cloud architects with the design of cloud solutions as required.
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  Participate in Change Management meeting and processes.
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  Provide technical support, issue diagnosis and troubleshooting to internal teams and other stakeholders.
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  Prioritize and manage multiple high priority activities and provide creative and effective solutions to problems rapidly, on an ongoing basis.
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  Increase the agility and reduce manual effort through the use of automation.
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  Apply DevOps practices to assist in building IaC capabilities.
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  Mentor other operations team members in the operation and support to the Azure environment.
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  Create documentation for cloud solutions both for internal cloud team use and for tier 1/2 support teams as required.
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  Migrate on-premises servers and applications to the cloud.

Qualifications:

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  Diploma in Computer Science or equivalent education and 7 years’ experience in IT support positions.
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  Minimum 2 years’ experience supporting Microsoft Azure.
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  Microsoft Azure certification (Preferred certification Microsoft Azure Administrator).
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  Good Analytical skills and ability to work with minimal supervision.
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  Customer-focused and strong interpersonal skills.
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  Ability to work cross functional stakeholders in IMT and business.
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  Strong communications skills, both written and verbal, to positively influence and work collaboratively with IT and business teams.
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  Demonstrated knowledge/familiarity in the following areas:
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    Microsoft Azure cloud administration and deployment
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    Operating Systems including Windows Server 2008/2012/2016/2019, RHEL, and Ubuntu Linux
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    Experience with managing Azure IaaS technologies including VM’s, VM Scale Sets, and Networking
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    Experience with Azure PaaS technologies including functions, DBaaS, Messaging and Integration, App Service, and Storage
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    Experience with deploying containers in Azure with technologies such as AKS and ACS (Preferred experience with AKS) and managing the container lifecycle
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    Experience working with PowerShell and other scripting languages
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    Experience building and deploying complex ARM templates
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    Experience migrating servers and applications to the cloud with technologies such as Azure Site Recovery

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  Preferred knowledge/familiarity in the following areas:
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    Kubernetes deployment and management on AKS (Azure Kubernetes Service)
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    Experience with Azure DevOps, including Azure Pipelines
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    Programming knowledge with JavaScript, C# (.NET Core), and Microsoft SQL Server
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    Experience working with REST API’s
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    Experience working with HPC and AI/ML technologies in Azure
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    Experience migrating servers to the cloud with Zerto/ Azure Migrate

Additional requirements/information:

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  All applicants must legally entitled to work in Canada at the time of application.
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  This position will be subject to pre-employment background screening, including a criminal record check and credit check.

AER Hybrid Work Program
To honour our commitment to diversity, equity and inclusion, enhance employee attraction and retention and increase environmental sustainability, the AER offers a flexible work framework that provides for hybrid work and flexible hours.
What does our hybrid work model look like?

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  Combination of in-office and remote work based on your preference and business needs!
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  Flexible work hours, while committing to being available during our core hours of 9:00am – 3:00pm

If you choose to participate in the hybrid program, you will:

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  Be provided with an AER computer or laptop when working in the office.
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  Need to have access to a personal computer when working from home (unless assigned an AER laptop - dependant on business need).
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  Have a high-speed internet connection with a minimum of 50 Mbps for downloads and 30 Mbps for uploads when working remotely.

Benefits at the AER

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  Defined benefit pension plan(s)
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  Personal spending account
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  Flexible benefits program
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  Work/Life Balance time off programs
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  Healthcare spending account
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  Voluntary Group Savings Programs
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  Employee & Family Assistance Program
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  Visit our
  careers page for more details on all the AER has to offer!

For Internal Use Only

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  Under the AER’s Classification Framework this position is a SP3, Level 5
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  In the event a current AER employee would like to apply for an internal posting, the employee will inform their leader prior to submitting their application.
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  Please note: Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.

Please note, this job advertisement will close on August 28, 2022 at midnight.