Job Description

DescriptionInnovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds\xe2\x80\x99 most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support, and information auditing.We are looking for full time Cloud Install Support Specialists, who will assist customers through a complex process and drive the outcomes necessary for the ultimate success.Responsibilities

• Work directly with the customer to gather technical requirements\xe2\x80\xa2 Research, architects, designs, writes, and tests new workflows.
• Manages the technical correctness and completeness of integrated system designs and provides solutions to a diverse range of complex problems.
• As required, provide phone registration support for customer
• Provision of customer training sessions, i.e. Pre-Go Live Admin training session and Post Go Live Admin training session
• Following Go Live, provide customer technical support for a one-week period to confirm with customer there are no further outstanding issues prior to transitioning to ongoing support services team, i.e. Day 2 support

Qualifications:

• Minimum of 1-year related experience with a Technical diploma
• Knowledge of VoIP technology and terminology
• Possess a technical knowledge of Linux/Unix, Networking and VM Ware
• Prior Avaya, exposure in serving Global Customers
• Advanced Troubleshooting skills with knowledge of Wireshark is an asset
• AVAYA endpoints J Series
• Strong organizational skills and administrative background in a fast-paced environment
• Logical and analytical approach to problem-solving skills
• Very detail-oriented with time management skills
• Proficient with Microsoft Word, Excel, and Outlook
• A professional communicator with excellent telephone skills; must be fluent in written and spoken English.
• Collaborates closely with other team members in a virtual work environment.
• Strong work ethic and time management skills
• Technical aptitude
• Excellent communication

Benefits at Innovatia:

• Comprehensive medical and dental insurance with employer paid premiums and immediate eligibility for coverage
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP) with 24/7 access
• Company matching RRSP program
• Company incentive programs offered
• Paid vacation and holidays
• Ability to work remotely

To apply for this dynamic opportunity please submit your resume at www.Innovatia.net/Careers.We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.

Innovatia