Job Description

At Coast Capital, we're not dreaming about a better future, we're building one.

As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Cloud Engineer

Location: British Columbia (CA-BC), Surrey

Job Type: Full Time

myWork Options: In-person, Hybrid, Remote\

What's the Job?

The Cloud Engineer is a key member of the Platform Engineering team, which operates as a centralized team within Information Technology (IT) supporting business development, quality assurance, operations and line of business teams by interconnecting platforms, devices and applications in which to optimize enterprise business solutions. Each Cloud Engineer will design, document, build and automate all enterprise solutions to deliver highly available and resilient enterprise solutions and will continually monitor all platforms health and performance baselines to maintain a high quality end user experience

What You'll Get To Do:

• Work under the guidance of the Coast Capital Savings management team to ensure alignment with the strategic corporate directives
• Work with enterprise architecture, enterprise project management office, and procurement teams to engage in proof of concept technology testing cycles, develop system test plans, and provide guidance on hardware and software configurations.
• Work with the enterprise architecture and procurement teams to creating and maintaining technology standards and configuration standards for Coast Capital Savings.
• Maintain up to date knowledge on enterprise technologies used in the financial and information technology sectors
• Document and execute procurement requests for corporate approved technologies, as well as review vendor quotes to ensure that accuracy and completeness.
• Team members are required to create and maintain all documented workflows, standard operating procedures, designs, operational training, incident management, trouble shooting, lesson learned and change management documents in accordance with CCS Information Technology procedures and policies.
• Provide integration, automation and lifecycle management to all platforms
• Perform regular maintenance and upgrades to all cloud and platform solutions to ensure optimized performance and compliancy to security standards
• Work with Business Continuity Planning and Architecture teams to create designs for backup and recovery services for all cloud and platform solutions to meet business defined disaster recovery objectives, responsible to implement, provide test plans and test schedules annually to meet regulatory requirements.
• Team members rotate as primary and secondary on-call for critical support to CCS's cloud and platform solutions on a 7/24/365 basis. During emergency situations team members may be recalled to work at any time to meet the defined Business Continuance Plan and Disaster Recovery plans service level agreements.
• Provide health, performance, and alert monitoring services to all cloud and platform solutions to ensure a high quality systems integrity.
• To provide subject matter expertise during the planning phase of projects, to ensure all functional and non-functional technology requirements are met, as well as assist with multi-year scalability/capacity and Disaster Recovery planning.
• To document and execute procurement requests for corporate approved technologies on behalf of the project, also to review all vendor quotes to ensure that accuracy and completeness
• To provide subject matter expertise during the execution phase to ensure integration, automation and orchestration of new systems are completed on schedule
• To provide subject matter expertise during closing phase to ensure service transition documentation for hand-off to operations personnel for ongoing maintenance and support is completed.
• Implement and manage all cloud services and platforms to comply with CCS IT security procedures and policies
• Coast Capital Savings has geographically dispersed offices, with regionally located teams. Team members will need to be are required to effectively collaborate and support all levels of the organization using technologies such as Microsoft Teams, video conferencing, Zoom. May require travel for onsite meetings from time to time.

Who We Are Looking For:

• Minimum 4 - 6 Years of Job-Related Experience
• Extensive experience with AWS services, including EC2, S3, VPC, RDS, etc.
• Strong knowledge of Amazon Web Services Architecture, System and Security Operations (Designing, building, deploying, testing)
• Experience using CI/CD software including Jenkins and CodeBuild,
• Experience with DevOps tools including Ansible, Kubernetes , Docker, and Git
• Working knowledge and experience with Amazon ECS & EKS
• Solid experience with automated AWS deployments using CloudFormation or Terraform
• Working knowledge of Microsoft Infrastructure services including AD, DNS, SCCM
• Ability to script with modern languages including Powershell, Bash, or Python
• Develop and maintain monitoring solutions and analysis including APM tools
• Build, deploy and maintain Infrastructure and Cloud automation and Infrastructure as Code (IAC) solution
• Build, deploy and maintain cloud solutions with high reliability, highly available, fully fault tolerant, and high security
• Follow, develop, and maintain runbooks and Standard Operating Procedures
• Apply AWS well architected framework and best design practices
• 3+ years Amazon Web Services (AWS) experience
• 5+ years experience with systems administration
• AWS Certified Associate level certification
• Proficient with Bimodal (agile and waterfall) IT service delivery methodologies

Non-Technical skills

• Strong interpersonal and communication skills to be a part of and support cross-functional teams, as well as the ability to speak to all levels of the company.
• Strong technical documentation, process documentation and design skills, ability to provide instruction on new workflows to cross-functional team members.
• Strong trouble shooting skills to be able to quickly analyze and resolve problems associated with banking service interruptions and focus on immediate return to service to maintain a high level end user experience.
• Exceptional time management and organizational skills with attention to detail
• Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, with tight deadlines, as well as work with internal teams.
• Having a team player attitude with enthusiasm to engage in and support organizational activities.
• This is a 24/7 on-call position with a rotation schedule

At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.