Job Description

Role description

Scale Advisor M365



We are seeking a Scale Advisor with expertise in M365 suite SharePoint Online and OneDrive for Business to provide advanced troubleshooting and support for enterprise customers The role involves resolving complex issues ensuring secure and efficient collaboration and working closely with engineering teams for escalations



Key Responsibilities



Provide Tier 2Tier 3 technical support for M365 Suite including SharePoint Online and OneDrive for Business



Troubleshoot issues related to



oDocument libraries permissions and sharing settings



oSync problems and OneDrive client performance



oSite collections hub sites and modern SharePoint architecture



oIntegration with Microsoft 365 apps and thirdparty solutions



Assist customers with configuration administration and optimization of SharePoint and OneDrive environments



Collaborate with engineering teams for escalations and bug fixes



Document solutions and contribute to internal knowledge base



Maintain strong customer communication and ensure timely resolution of support tickets



Stay updated on Microsoft 365 roadmap new features and compliance requirements



Required Skills Qualifications



Technical Expertise



oStrong knowledge of SharePoint Online OneDrive for Business and Microsoft 365 ecosystem



oFamiliarity with PowerShell scripting for SharePoint administration



oUnderstanding of permissions models sharing policies and compliance features



Experience



o3 years in technical support or system administration roles focused on collaboration and storage platforms



oExperience with migration tools and hybrid SharePoint environments



Soft Skills



oExcellent problemsolving and analytical skills



oStrong communication and customer service orientation



oPortuguese Speaking



Certifications Preferred



oMicrosoft Certified SharePoint Administrator or similar



SharePoint SkillsMust have Nice to haveProficiency level BasicModerate Expert



SharePoint Online environmentMust haveExpert



Document libraries and ListsMust haveExpert



OneDrive PUID Mismatch and Site ProvisioningMust haveExpert



OneDrive for Business sync issuesMust haveExpert



Office 365 groups and Permissions in SharePoint OnlineMust haveExpert



External Sharing and Collaborative settings SPOEntraMust haveExpert



PowerShell commandsNice to haveModerate

Skills

Mandatory Skills :

M365 Suites of Products

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):



Benefits and Perks:


Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation

: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at so that arrangements can be made for the appropriate accommodations to be in place.

Benefits

Compensation range: $55,000.00 to $60,000.00 per year

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.