Job Description

"How do you bring kindness to others every day?"


Join us in our journey of kindness where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

Working closely with the Director of Clinical Compliance, this role provides clinical oversight, guidance, and hands-on support to Health and Wellness teams. The Clinical Support Specialist helps ensure high-quality, compliant, and person-centered care while supporting teams to grow, innovate, and succeed.

This is an ideal opportunity for a clinically strong, relationship-focused leader who enjoys mentoring others, improving systems, and making a meaningful impact across multiple communities.

Wage Rate

The starting annual salary is $80,000.

Vacancy

This is not an existing vacancy and is a new position.

Responsibilities:

Partner with Health and Wellness Managers, General Managers, and Support Office teams to support consistent, high-quality clinical practices across all communities Provide leadership and oversight for PointClickCare (PCC), including assessments, care plans, resident records, and eMAR Support and drive Select Care services by reviewing assessments and care plans to ensure services are delivered appropriately and revenue is captured accurately Lead and support Infection Prevention and Control (IPAC) practices in collaboration with Public Health and pharmacy partners Oversee Unregulated Care Provider (UCP) program compliance Support the rollout and optimization of new or updated clinical systems, tools, and programs Deliver education and training within scope of practice (e.g., PCC, eMAR, policies, influenza protocols) Monitor compliance with applicable legislation and internal company policies Provide coaching, guidance, and practical support to clinical leaders to strengthen performance and confidence Travel regularly to communities across Western Ontario, Eastern Ontario, and the GTA

Qualifications:

A confident and collaborative clinical leader who balances compassion with accountability Current registration in good standing with the College of Nurses of Ontario (RN or RPN) 2-3 years of management experience in the retirement home sector, preferably in small to medium-sized communities Strong knowledge of retirement home legislation and standards, including RHRA, CNO, and related regulations High proficiency with PointClickCare and eMAR Experience with budgets, revenues, and service optimization Experience working with IPAC programs and Public Health Excellent communication skills, written and verbal Comfort with technology and learning new systems Clear vulnerable sector screen, TB test results, and supervisory references Must possess an Ontario Driver's License and the ability and willingness to travel within Ontario regularly Ability to work in a flexible environment to meet the needs of the residents, including weekend and holiday coverage, as required

What do we offer you?

Competitive wages Support for personal and professional growth Employee benefits Employee and Family Assistance Program Matching RRSP contribution


We appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.
We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process please contact the hiring manager.