Job Description

Clinical Support Analyst Trainer

PHSA Corporate

Vancouver, BC

Within the context of a shared services agreement for Information Management/Information Systems (IMIS) and a client and family centred care environment, the position provides clinical system utilization support as well as training and educational services for a variety of internal and/or external users of the organization\xe2\x80\x99s clinical information systems. Investigates and resolves system problems, ensures communication to caregivers of new system features, problem resolutions and enhanced utilization processes. Performs needs analysis, develops and revises training documentation, implements and evaluates training programs using adult learning principles, and consults with stakeholders to address issues and coordinate training activities. The Clinical Support Analyst/Trainer adheres to the Registered Nurses\' Association of British Columbia (RNABC) standards of practice, code of ethics and patient care guidelines in the conduct of his/her role.

What you\xe2\x80\x99ll do

• Responds to clinical systems utilization problems by providing resolutions via telephone or email, investigating problems on site, taking corrective action using site or vendor provided utilities in accordance with established procedures. Provides clinical guidance regarding system functions, usage and procedures.
• Provides training to user groups and individuals on system clinical applications by conducting needs analysis to determine training requirements, utilizing in-house and/or developing training materials and resources to meet training needs, conducting formal presentations and demonstrations or one-to-one training. Uses educational technology and self-directed learning methods to implement planned programs.
• Initiates and tracks resolution of incidents arising from clinical utilization problems with the relevant applications, practices or procedures by methods such as gathering information from users, identifying trends and communicating with technical support staff, medical staff, caregivers, allied support staff and management to assist with the resolution of reoccurring problems.
• Develops and maintains procedures for clinical utilization of the system through methods such as conferring with users, analyzing, assessing, developing and recommending practices to streamline procedures for specific areas and/or for general distribution in collaboration with users, appropriate professional councils and professional practice.
• Maintains various manuals and on-line training and reference documentation by revising, editing and distributing documentation when new modules are installed or existing modules are upgraded; and/or when revisions to system or clinical procedures are implemented to ensure consistent usage by users at all sites.
• Contributes to the establishment of educational standards for clinical systems training and works collaboratively with Project Managers, Operational Department Managers, Project Training Leads, Clinical & System Analysts, Super-users, End Users and other relevant stakeholders.
• Evaluates effectiveness of training programs, activities and resources by analyzing learning outcomes, developing and using evaluation tools such as competency matrices, assessing on-the-job performance through feedback provided by managers/supervisors and determining opportunities for quality improvement. Provides remedial training in scheduled or ad hoc sessions as required.
• Provides input into the development of support procedures for caregivers in areas such as hardware/software installation, response levels, testing and systems performance monitoring, by methods such as identifying problems to support services management, suggesting revisions to established procedures and participating in projects as a team member to ensure caregiver requirements are met.
• Modifies, tests and maintains clinical utilization systems processes from specifications and change requests through methods such as gathering detailed information from users, identifying problems with existing processes and recommending alternatives.
• Prepares a variety of reports using computer software for management including producing administrative, statistical and graphical reports as requested.
• Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the organization\xe2\x80\x99s vision and values, goals and corporate plan, through methods such as maintaining and updating own knowledge of clinical and professional development within area of practice.
• Maintains currency on technological information including relevant software functionality by utilizing the Internet and Intranet browsers, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
• Applies a research approach to problem solving clinical systems issues through methods such as reviewing relevant literature/resources and applying research finding within established procedures and/or in collaboration with the Regional Manager, Professional Practice Director, Nursing and other health care professionals. Evaluates results.
• Perform other related duties, as required.

What you bring

Qualifications

• Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nursing Professionals (BCCNP).
• Two years\' recent nursing experience including one year\'s recent experience with the use of microcomputer hardware and software, computer based clinical information systems, and teaching/education experience in the development and delivery of training programs in a computerized client care environment.

Skills & Knowledge

• Broad knowledge of the Registered Nurses\xe2\x80\x99 Association of British Columbia standards of practice and guidelines for clinical practitioners.
• Demonstrated ability to effectively deal with others in a consultative/collaborative manner
• Comprehensive knowledge of clinical utilization of clinical information systems
• Broad knowledge of patient care policies, procedures and standards of care.
• Broad knowledge of adult education principles, methods and tools.
• Demonstrated ability to effectively work with individuals and groups in a consultative/collaborative manner.
• Demonstrated training and presentation skills.
• Demonstrated ability in the use of microcomputer hardware, software and communications.
• Demonstrated ability to organize and prioritize workload in a self directed manner.
• Demonstrated ability to work under pressure in a constantly changing environment.
• Demonstrated ability to communicate effectively both verbally and in writing and to facilitate group process.
• Demonstrated ability to understand change dynamics and change management processes.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time
Wage: $36.23 - $47.58 / Hour
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 143390E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of April 6, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Labor Agreement Nurses\' Bargaining Association
Requisition # 143390E-2396959
Work Site 1885 West Broadway, Vancouver
Job Type Temporary, Full-Time
Temporary Duration Until return of incumbent
Salary/Rate $36.23 - $47.58 / Hour
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 28-Apr-2023

Provincial Health Services Authority