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CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.
Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS\xe2\x80\x99s are required to work a number of weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at
A DAY IN THE LIFE: POSITION RESPONSIBILITIES:
\xc2\xb7 Technical Support
o Successfully completes CRM Field Technical Training \xe2\x80\x93 including online and field-based training
o Performs checks/interrogations of all CRM medical device systems post sign-off
o Supports implants of all CRM products post sign-off
o Provides on-call support as needed on evenings and weekends post sign-off
o Provide troubleshooting support as requested
\xc2\xb7 Operational Support
o Assures completion of patient registration and any other required hospital documentation
o Helps manage consignment inventory and trunk inventory once obtained
o Provides additional inventory support to meet customer needs
o Maintains software on programmers throughout the district as directed
o Assists with managing daily coverage logistics as needed
\xc2\xb7 Educational Support
o Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
o Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
\xc2\xb7 Sales Support
o Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
o Assists with obtaining customer POs throughout the quarter
o Has a basic understanding of the competitive landscape
o Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
\xc2\xb7 Ongoing Technical Development
o Stays up to date on new products, solutions and patient management offerings
o Completes all assigned training in a timely manner
\xc2\xb7 Performs other related duties as assigned
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
\xc2\xb7 High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
\xc2\xb7 Associate\xe2\x80\x99s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-
\xc2\xb7 Bachelor\xe2\x80\x99s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
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