Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

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Specialiste clinique


OBJECTIF PRINCIPAL DU POSTE


Soutenir le developpement clinique et l'education, gerer l'inventaire et l'equipement, ainsi que les programmes de formation des clients lies aux produits et technologies des divisions CRM (Gestion du Rythme Cardiaque) et CAS (Solutions d'Ablation Cardiaque) de Medtronic. Appuyer la mise en oeuvre des politiques et procedures et participer a tous les aspects de la prise de decision clinique et operationnelle lies aux programmes de l'unite organisationnelle. Former et eduquer les investigateurs/clients sur l'utilisation appropriee des produits et technologies de ces deux divisions.


MAIN PURPOSE OF JOB


Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology. Support the implementation of policies and procedures and participate in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Train and educate investigators/customers on proper use of the Medtronic product and technology.

PRINCIPALES TACHES/RESPONSABILITES DU POSTE

(peuvent inclure les elements suivants, d'autres taches peuvent etre assignees) :


Realise des formations ou consultations sur site. Soutient le personnel sur le terrain pour offrir les meilleurs resultats et services possibles aux clients de Medtronic. Collabore avec les collegues des ventes pour developper et executer des plans de vente pour une ou plusieurs unites commerciales. Participe a des congres, forums et reunions pour accroitre la notoriete des produits. Travaille en etroite collaboration avec le responsable clinique, la direction clinique et l'equipe regionale des ventes pour fournir un soutien aux cas clients et aux ventes. Identifie et facilite l'execution des opportunites de croissance avec l'equipe de soutien clinique et des ventes. Sert de ressource technique pour soutenir la vente d'un produit ou d'une solution medicale specifique. Responsable de la declaration des plaintes et des reactions indesirables aux medicaments (ADR). Fournit leadership et orientation dans tous les aspects de l'etablissement, de la mise en oeuvre, de la promotion et de l'administration des activites de formation clinique, y compris l'evaluation, la planification des programmes, la communication, le developpement des competences cliniques et le soutien educatif. Developpe et execute des programmes de formation clinique visant a ameliorer les competences des utilisateurs. Cultive des relations etroites avec les partenaires commerciaux strategiques, y compris tous les centres de formation et leaders d'opinion. Assure la formation des nouveaux employes sur les produits, technologies et materiaux. Aide a developper les objectifs et les programmes de marketing et de vente des produits de l'entreprise. Fournit une expertise infirmiere et/ou medicale dans le developpement, la mise en oeuvre, les rapports de cas, les articles de journaux et les rapports cliniques des cliniciens. Planifie, dirige et coordonne des ateliers educatifs, ainsi que d'autres programmes, evenements et activites (maintient le contact avec les clients pour evaluer leurs besoins cliniques et educatifs). Collabore avec d'autres departements pour etablir les priorites de l'entreprise, le developpement de nouveaux produits et la satisfaction des clients. Exigences en matiere de rapport de formation (toute activite de soutien clinique et de formation doit etre documentee). Realise des revues mensuelles d'activites avec le RSM et le SPM.

QUALIFICATIONS REQUISES

CONNAISSANCES/FORMATION

Diplome d'etudes secondaires ou equivalent (GED) Diplome d'etudes collegiales (DEC), ou Baccalaureat Un baccalaureat et inscription actuelle a un programme de certification d'une ecole de stimulation cardiaque comme ATI ou PrepMD.

EXPERIENCE PROFESSIONNELLE

Minimum de 6 ans d'experience dans le domaine de la sante ou de l'ingenierie, avec un diplome d'etudes secondaires ou GED, ou Minimum de 4 ans d'experience dans le domaine de la sante ou de l'ingenierie, avec un diplome collegial, ou Minimum de 2 ans d'experience dans le domaine de la sante ou de l'ingenierie, avec un baccalaureat, ou Minimum de 3 ans d'experience professionnelle, avec un baccalaureat et inscription actuelle a un programme de certification d'une ecole de stimulation cardiaque comme ATI ou PrepMD.

QUALIFICATIONS SOUHAITEES/PREFEREES

EXPERIENCE PROFESSIONNELLE

Une formation en enseignement infirmier serait un atout. Minimum de 5 ans d'experience en vente et/ou marketing dans le domaine de la sante. Bonne connaissance du systeme de sante (niveau national, provincial et/ou regional). Experience dans le domaine des dispositifs medicaux.

COMPETENCES

Capacite a developper et presenter des programmes de formation et/ou des ateliers. Competence dans l'analyse et la reingenierie des operations et procedures, la formulation de politiques, et le developpement et la mise en oeuvre de nouvelles strategies et procedures. Aptitude a organiser les ressources et etablir les priorites. Connaissance des principes et pratiques de l'education des adultes et de la communication. Excellentes competences interpersonnelles, verbales et ecrites, et capacite a communiquer et travailler efficacement au sein d'une communaute diversifiee. Desir d'aider les autres. Capacite a rester calme sous pression. Competences en planification strategique. Solides competences en communication. Connaissance avancee des principes, methodes et procedures infirmiers et/ou medicaux. Capacite a developper, mettre en oeuvre et evaluer des methodologies de formation clinique et des outils d'evaluation. Capacite a organiser, prioriser et planifier les taches. Connaissance pratique des principes et techniques de resolution de conflits et de mediation. Doit posseder un permis de conduire valide sans restrictions. Bilingue francais/anglais.

EXIGENCES PHYSIQUES DU POSTE

Deplacements requis pour la formation, les evenements clients, les symposiums, les activites sur le terrain et la couverture de cas. Des deplacements en dehors des heures normales peuvent etre requis pour la couverture de cas et/ou les activites sur le terrain. Les specialistes cliniques doivent etre presents dans leur territoire assigne chaque jour pour repondre aux besoins imprevus. Ils doivent egalement travailler certains week-ends et jours feries chaque trimestre, selon les directives de la direction locale. Deplacements requis de 50 a 60 % de la semaine de travail. Les exigences physiques decrites dans la section Responsabilites de cette description de poste representent celles que doit satisfaire un employe pour accomplir les fonctions essentielles du poste. Des amenagements raisonnables peuvent etre faits pour permettre aux personnes handicapees de remplir ces fonctions.

Pour les roles de bureau

: Lors de l'execution des taches de ce poste, l'employe doit etre regulierement mobile de maniere autonome. Il doit egalement interagir avec un ordinateur et communiquer avec ses collegues.

Medtronic Canada

s'efforce, par sa vision, de batir une culture d'inclusion grace a son engagement envers l'equite en matiere d'emploi et la diversite. Toute forme de discrimination est interdite selon les lois canadiennes sur les droits de la personne. Les candidatures sont encouragees de la part de tous les membres de notre communaute. Sur demande, des mesures d'adaptation seront offertes aux candidats en situation de handicap durant le processus de recrutement.


MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):


Conducts on-site education and / or consulting.*
Supports field personnel in providing the best possible outcomes and service for Medtronic customers.*
Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).*
Participates in conventions, forums, and meetings to increase product awareness.*
Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.*
Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.*
Serves as a technical resource to support sales of a specific medical product or solution.*
Responsible for reporting complaints and Adverse Drug Reactions (ADR)*

Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support


Develop and execute clinical education programs designed to enhance user competencies Cultivate close relationships with strategic business partners, including all training centers and opinion leaders Provides new employee training on products, technology and materials Assist in developing objectives, and programs for marketing and selling the Company's products Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs) Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction Education reporting requirements (Must document all clinical support and education) Conduct Monthly Business Reviews with RSM & SPM
REQUIRED QUALIFICATIONS


KNOWLEDGE/EDUCATION


High School Diploma or GED*
Associate degree, or;*
Bachelor's degree*
A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.*

JOB EXPERIENCE


Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or*
Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;*
Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor's degree, or;*
Minimum 3 years of any prior professional experience, with a bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.*

DESIRED/PREFERRED QUALIFICATIONS


JOB EXPERIENCE


Background in Nursing Education would beneficial Minimum of 5 years of experience in healthcare related Sales and/or Marketing experience Strong knowledge of the healthcare system (National, Provincial and/or Regional level) Medical device experience
SKILLS/COMPETENCIES


Ability to develop and present educational programs and/or workshops Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures Skill in organizing resources and establishing priorities Knowledge of adult education and communication principles and practices Outstanding interpersonal, verbal and written communication skills and the ability to communicate and work effectively within a diverse community
Desire to help others


Composed under stress Strategic planning skills Strong communication skills Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures Ability to develop, implement and evaluate clinical education methodologies and assessment instruments Ability to organize, prioritize and schedule work assignments Working knowledge of conflict resolution and mediation principles and techniques Must have a valid driver's license with no restrictions. Bilingual French/English
PHYSICAL JOB REQUIREMENTS


Travel required for training, customer events, symposia, field activities and case coverage On-call and travelling after hours may be required for case coverage and/or field related activities Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS's are required to work a number of weekend and holidays during the quarter, as determined by local management. Minimum travel of 50-60% of any given work week The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.*

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

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Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.


Our Mission -- to alleviate pain, restore health, and extend life -- unites a global team of 95,000+ passionate people.


We are engineers at heart-- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.