Job Description

Position: Manager, Clinical Services (Bilingual) Type: Permanent Full-time Location: Remote, Canada (Eastern Hours) Lifemark Health Group is seeking a healthcare professional to work as a Clinical Services Manager, responsible for being the key representative of our organization with both provincial and national customers. To excel in this role, you have a passion for providing excellent customer service at all levels and you truly embrace the customer comes first mindset. You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Excel, PowerPoint and databases. Strong knowledge of industry relevant legislation and regulations is vital in providing direction and support to customers and our internal operations teams. You rely on your healthcare background to offer guidance and solutions to all of our key external and internal stakeholders.
Responsibilities include:

• Develop, manage and nurture key customer relationships and accounts, ensuring that front line teams are meeting/exceeding the expectations
• Establish a trusted advisor role with referral sources and provide consistent, superior relationship management
• Monitoring customer satisfaction/feedback and referral/revenue trends
• Ensuring the highest level of service delivery from clinical intake to service delivery
• Providing quality assurance review of reports to ensure they meet the company\xe2\x80\x99s and customer\xe2\x80\x99s expected quality levels
• Liaising directly with referral sources on each file, coordinating meetings/updates and offering clinical support
• Collaboration with Lifemark\xe2\x80\x99s internal clinical and operational teams to support delivery of services across all divisions
• Coordination and participation in educational seminars for both customers and internal staff
• Assisting in the completion of quotations for projects and request for proposals
• Identifying new opportunities with both existing and new customers

Qualifications:

• 1-3 years experience working in rehabilitation/assessments with a focus on the Life and Health/Group Disability insurance sector
• Bilingualism (French/English)
• A university degree in a relevant healthcare domain (i.e. Applied Health, Kinesiology, Health Sciences, Disability Management)
• Clinical/rehabilitation or insurance industry background
• Excellent problem solving and analytical skills, ability to resolve complex issues or problems surfaced by customers and/or the internal team
• Valid driver\xe2\x80\x99s license as some travel may be required

We offer:

• Mentoring and coaching
• Innovative projects and challenges where everyone can excel and achieve their potential
• A rewarding work environment in multidisciplinary teams
• Regional and national opportunities for advancement
• Competitive salary and benefits
• Comprehensive and flexible health and dental insurance
• Employee discounts
• Employee stock purchase opportunities
• Employee assistance program
• And much more...

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If this sounds like a good fit for you apply today!