Job Description

Position Summary:

Reporting to the Clinical Leader Manager, Oncology & Endoscopy, the Clinical Operations Lead will assist in the management of the day-to-day operations of the hospital units. This position will play a leadership role in ensuring the provision of quality patient care through monitoring and adjusting daily clinical operations and administrative activities to ensure efficient and effective department operation. The Clinical Operations Lead will provide indirect staff supervision and support human resource planning, including conducting performance appraisals, monitoring competency assessment processes for staff and supporting the ongoing education, mentorship and development of team members. Responsibilities will include assisting the Clinical Leader Manager in all budget and finance related activities to ensure and effective operations and ensuring unit performance metrics are met. The Clinical Operations Lead will facilitate the provision of high standards of patient care through the promotion of evidence-based practice and ongoing continuous improvement processes in collaboration with Practice and the Clinical Leader Manager. The Clinical Operations Lead will be responsible for project & change management initiatives that are in line with departmental and organizational strategic plans.

This role will be responsible for managing the department in the absence of the Clinical Leader Manager, as well as performing other duties and responsibilities consistent with the job classification as assigned or requested.

Main Duties & Responsibilities:

• As delegated by the Clinical Leader Manager:
• Developing, implementing and leading short and long-term plans which support and advance unit priorities;
• Managing, motivating and providing professional/clinical leadership to multi-generational/ interprofessional teams;
• Liaising and collaborating with physicians and physician leadership to support operations of clinical areas and organizational goals;
• Collecting, analyzing and disseminating quality data to the team to promote continuous quality improvement, and maintaining accountability for the quality and integrity of data reported to external agencies;
• Coordinating and collaborating with the Clinical Leader Manager to orient new hires;
• Co-ordinating unit staffing and patient assignments in collaboration with the Clinical Leader Manager.
• Championing best practices and playing a leadership role in quality and process improvement initiatives in support of excellent patient care;
• Facilitating patient flow and bed management processes, attending daily bed meetings as delegated;
• Investigating and managing patient and family complaints in a timely manner;
• Monitoring infection control practices in the department and intervening as appropriate.
• Assessing and managing clinical risk situations, escalating as appropriate;
• Providing support to the Clinical Leader Manager in the area of budget/resource allocation.
• Ensuring appropriate systems/interim coverage are in place for the management of vacancies and short-term/long-term absences to provide continued full functioning of the department;
• In conjunction with the Clinical Leader Manager, participates in the performance management of staff;
• Assists the Clinical Leader Manager in identifying & providing relevant training/in-service;
• Assists the Clinical Leader Manager with the dissemination of relevant communications to staff through various means.

• Bachelor\xe2\x80\x99s Degree in a related Health Profession is required; Master\xe2\x80\x99s Degree is preferred;
• Registration with a relevant health discipline college is required;
• Minimum of 5 Years Patient Care Experience, with demonstrated clinical expertise in the delivery of patient care required
• Demonstrated leadership experience and skills. Experience leading staff strongly preferred
• Experience implementing strategies that effectively manage change required
• Knowledge of relevant legislation, standards and related best practice guidelines.
• Demonstrated ability to engage staff in continuous clinical skill improvement
• Flexible, organized and self-directed.
• Excellent decision making, critical thinking and problem solving skills
• Effective listening and conflict resolution skills.
• Effective communication skills, both written and oral.
• Demonstrated commitment to patient and family centred principles and care.
• Demonstrated commitment to professional development and learning
• Strong computer skills including experience with an electronic patient record
• As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto\xe2\x80\x99s COVID-19 Vaccination Policy. Please note, proof of vaccination must be QR Code format.

Unity Health Toronto