Job Description

The Access to Care leadership team is seeking a full-time, permanent Clinical Operations Coordination Leader who will be critical in supporting the operation and coordination of both clinical and administrative functions for CAMH Patient Flow and the Emergency Department. You will work collaboratively with the CAMH Patient Flow Manager, Emergency Department leaders, Inpatient and Outpatient leaders, as well as front line staff. Reporting to the Senior Manager, Emergency Department, your responsibilities will include, but are not limited to:Co-ordination of CAMH Patient Flow

• Liaising with internal and external partners
• Coordination and standardization of patient flow processes
• Coordinating and managing the rollout of corporate initiatives
• Assisting with and operational coverage for clinical operations including case conferences, team huddles and crisis management
• Supporting the ongoing strategic priorities of the program
• Collaboration with managers on scheduling and coordination of staff

The Clinical Operations Coordination Leader will support Patient Flow protocol, communication and guideline development; assist with the monitoring of operating costs, budgets and resources; create reports, analyze and interpret data; and, coordinate and assist with recruitment.You will contribute to staff development by promoting and ensuring a supportive/collaborative learning environment based on the principles of adult learning and practice standards; performing human resources responsibilities; liaising with members of the inter-professional team to ensure high standards of quality and management of patient care outcomes; performing cross-functional; and/or other duties consistent with the job classification as assigned or requested. This position is an excellent development opportunity to learn, lead and collaborate with a seasoned dynamic leadership team committed to progressive change and excellence in practice. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. This position is located at Queen Street and may require the candidate to work flexible hours.The successful candidate must have a Bachelor\'s degree in health care and be registered and in good standing with a regulated health professional college. A Master\'s degree in a healthcare field is preferred. Three (3) years of recent, related clinical leadership experience is required. Previous supervisory/management experience is preferred. Familiarity with financial and operational practices, computer proficiency, strong interpersonal communication and problem-solving skills are required. Knowledge and experience Witham Emergency Department, CAMH inpatient units and CAMH Patient Flow is strongly preferred. You will have demonstrated knowledge and experience of mental health and addiction systems and an understanding of service inpatient/Emergency Department service delivery across diverse patient populations. You will have proven commitment to supporting teams and client and family-centered care. Strong interpersonal and communication skills (both written and verbal), the ability to work effectively within a dynamic inter-professional team are essential to the role. You have a strong working knowledge of Microsoft Office (Word, Outlook, Excel and PowerPoint) and ICARE. Bilingualism (French/English) and/or proficiency in a second language would be an asset.Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.Salary Range: Competitive salary and benefits package.CAMH is a Tobacco-Free Organization.CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH\'s teaching and research activities, in addition to supporting the clinical work of the hospital.At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.CAMH actively seeks candidates from First Nations, M\xc3\xa9tis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).We encourage people from all backgrounds to apply to our positions. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

CAMH