Job Description

Job Summary

Chinook ENT Surgeons is seeking a highly skilled and experienced part-time clinical office assistant for the private otolaryngology surgical practice of a new surgeon. The incumbent should be capable of managing routine office administrative tasks including scheduling appointments in clinic, booking operating rooms at Calgary hospitals, managing the surgeon schedule as needed, and interacting with patients. Experience with Accuro EMR and Connect Care are necessary.

The incumbent should be comfortable with observing airway and facial surgical procedures, and must be aware of Body Substance Isolation (BSI) practices including the use of Personal Protective Equipment (PPE) when necessary.

Routine hand hygiene expected in all clinical and office areas. The incumbent will be expected to provide these services in-person, 2-days per week in-clinic, while other administrative tasks can be preformed from a home office when appropriate. The ideal candidate will play a crucial role in ensuring the smooth operation of our office, providing support to both administrative and clinical staff. This position requires proficiency in managing phone systems, handling electronic medical records, and understanding of medical terminology. The Office Assistant will be the first point of contact for patients and visitors, making excellent communication skills essential.

The Chinook ENT Surgeons clinic hosts surgeons trained in a variety of subspecialities within otolaryngology - head and neck surgery (OHNS). The environment is supportive, respectful, and medium-paced. Our clinic members work as a team to prioritize the highest standard of patient care, and aim for excellence in the field. As a member of this team, you will be offered opportunities to learn new skills, develop existing skills, and create meaningful connections with patients and coworkers. You will interact with professionals of a variety of designations, allied health staff, and trainees in the clinic. Professionalism, kindness, and proficiency are essential attributes of any candidate.

Duties

Returning patient phone calls, scheduling clinic appointments, and booking operating rooms. Maintain and update electronic medical records accurately and efficiently. Assist with front desk operations, including greeting patients and managing appointments. Utilize software such as Epic and Accuro for patient management and record keeping. Assist with minor medical procedures including blood pressure measurement, holding instruments, and otherwise assisting with in-clinic procedures like endoscopy, biopsy, and injections if appropriately credentialed (LPN, HCA, or similar). Provide administrative support to medical staff as needed. Handle patient inquiries with professionalism and compassion, ensuring a positive experience. Collaborate with team members to improve office processes and enhance patient care.

Required Qualifications

If trained as a medical professional, must be in good standing with the regulatory body governing your profession. Priority will be given to candidates with a designation as an LPN, HCA, PCP, EMR, medical device processing technologist, phlebotomist, or similar. Priority will be given to applicants with experience in a surgical environment, experience as a surgical administrative assistant, and experience with Accuro, Ocean, and Connect Care.

Experience

Previous experience in an administrative role within a medical office or surgical setting is preferred. Previous healthcare experience and training, including training in Body Substance Isolation (BSI) practices including the use of Personal Protective Equipment (PPE) when necessary. Familiarity with electronic medical records systems, particularly Epic or Accuro, is highly desirable. Knowledge of medical terminology is beneficial for effective communication within the healthcare environment. Strong organizational skills with attention to detail are essential for maintaining accurate records. Excellent interpersonal skills to interact effectively with patients, staff, and visitors in a professional manner. Applicants are encouraged to receive annual vaccination for Flu and COVID as clientele in the clinic may be receiving treatment for cancer, or have airway pathologies making them vulnerable to infections.
If you are passionate about contributing to a healthcare environment and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Clinical Office Assistant.

Job Type: Part-time

Pay: $22.00-$25.00 per hour

Expected hours: 24 per week

Benefits:

Dental care Extended health care Flexible schedule Work from home
Licence/Certification:

registration as a healthcare professional (required)
Work Location: Hybrid remote in Calgary, AB T2H 0L3

Expected start date: 2025-09-15