Job Description

Work Type: Temporary Full Time

Position: Clinical Manager, Complex Continuing Care (CCC)

Location: WRHN @Chicopee

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.


WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.


At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note:

New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary

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At Waterloo Regional Health Network's (WRHN) Complex Continuing Care (CCC) Program we provide exceptional care through inspired people, innovative initiatives and strong partnerships in the communities we serve. If you are a dynamic leader with proven Clinical Manager capabilities, preferably combined with education and experience this is an exciting time to join our CCC Program.


As an integral member of the WRHN leadership team, the Clinical Manager embraces, promotes and models the mission, vision and values of the WHRN Corporation through compassionate care, collaboration, a focus on quality and innovation, positive attitude, professionalism, and respect. Reporting to the Program Director, the Clinical Manager is responsible for the day to day operations of their patient care unit(s) to meet the objectives of the WRHN strategic and operating plans. In collaboration with the program leadership team, the Clinical Manager ensures alignment within and across programs. As a member of the leadership group you will support patient flow initiatives. Working closely with the interdisciplinary team you will foster an environment of respectful collaboration and teamwork. The Clinical Manager ensures excellence in care provision through a focus on quality, safety and effectiveness of care delivery, development of effective processes and monitoring of utilization and financial performance within her/his portfolio. The Clinical Manager tracks, monitors and reports significant variances, emerging themes, key issues, threats and proposed strategies to address identified issues.

Position Requirements:

Bachelor Degree in a Health Profession required, preferably nursing, with current registration in good standing with the Regulatory College of your discipline required; 1-3 years of previous experience in a leadership role in healthcare or related experience in a leadership role preferred. Quality management and program evaluation; Strong leadership, interpersonal and organizational skills; Financial acumen and human resource management; High ability to lead teams and work effectively within a multidisciplinary team(s); Solid ability to manage a diversified workload with rapidly changing priorities and challenging deadlines; Flexibility, a self-directed approach and ability to multi-task; Superior interpersonal and leadership skills and abilities, including communication, responsiveness, conflict resolution, change management, organizational skills, effective judgment and customer service, critical thinking, decision-making and problem-solving; Coach, mentor, support, and facilitate the maintenance of a healthy workplace environment that fosters creativity, and professional judgment; Ability to diffuse conflict and foster respectful and collaborative working relationships required; Computer proficiency (Microsoft word, e-mail, internet etc.); Good Attendance Record

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR. As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications. Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources. International Applicants*
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions. * We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.