Job Description

Clinical Informatics Specialist, Medical Laboratory Technologist


PHSA Corporate
Vancouver, BC


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Clinical Informatics transforms health care by designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance individual and population health outcomes, and strengthen the clinician-patient relationship.

The Clinical Informatics Specialist (CIS), Medical Laboratory Technologist reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical workflow applications related to variety of clinical information systems. The role is an integral member of a multi-disciplinary team and has a shared responsibility and accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record (EHR).

The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their laboratory science clinical expertise and information systems/computer science experience to enhance the effectiveness, validity and sustainability of clinical initiatives that support the transition to a fully integrated EHR.

What you\xe2\x80\x99ll do

• Performs role and specialty specific clinical workflow assessments and translates requirements to digital health/information technology leads. Liaises with multiple clinical groups, project teams, and members of the organization and peer health authorities to assess technology gaps and clinical needs for providers and clinical users of the electronic health record system. Provides subject matter expertise in system design and evaluation of clinical content, troubleshooting and end\xe2\x80\x93user support.
• Executes the system design life cycle in the areas of design, content development, validation, implementation, stabilization and evaluation of electronic health information systems and their associated data dictionaries, databases, tables, reports and related standards, protocols and procedures to support clinical uptake of electronic health and information records. Participates in custom report development and data analysis for decision-making.
• Liaises with the Digital Health department, organizational programs/departments and partner affiliates as the role and informatics specialty specific expert and resource on system wide practice and workflow change initiatives, practice innovation and redesign, documentation/nomenclature standards and the electronic health record.
• Champions a collaborative team-based framework that incorporates resources from other departments, programs, and vendor partners as it relates to clinical systems implementations. Leads and participates in steering committees and taskforces for PHSA clinical informatics and information technology initiatives.
• Influences and participates in the development and revision of organization and/or departmental clinical policies and procedures as they relate to the electronic health record and clinical practice process redesign. Leads the identification and assists in the development of new and changing role and specialty specific functions and processes in the department/organization as they relate to the use of clinical information systems.
• Provides leadership and/or coaching to clinical staff based on knowledge and informatics experience on incorporating clinical informatics advances and electronic health records developments into practice.
• Engages in the planning, coordination, scheduling, implementation and evaluation of upcoming releases including impact analysis, development of release notes and liaising with other subject matter experts to support development and delivery of education for end users to enhance adoption, including use of clinical decision support tools within the clinical workflows to support timely decision-making.
• Plans and leads adoption training sessions such as, workflow review sessions and one-on-one support sessions related to appropriate, safe and efficient use of clinical information systems/applications including applicable policies and related legislation regarding access to electronic health records.
• Identifies innovative approaches and standards for information capture, storage and retrieval that ensure the management of and secure access to personal electronic health information in collaboration with security management and application analysts. Participates in data remediation/data integrity activities and audit processes to ensure quality data collection and system efficiency.
• Documents and communicates clinical informatics standards to information technology leadership, staff, providers, project directors, project managers and the appropriate user community representatives such as staff from other portfolios within PHSA, colleagues from peer health authorities and vendors. Maintains familiarity with health care industry developments in clinical informatics, participates in advising on implementation of related standards, tools, and processes within PHSA.
• Researches, defines and develops literature on the effectiveness of clinical information systems.
• Participates in the development of detailed requirements, evaluation criteria, budgets, project charters, implementation plans, status updates, communication plans and other project related documents. Manages, coordinates and facilitates communication of system changes/ enhancements.
• Performs other duties as required.

What you bring
Qualifications

• Graduation from a recognized program in Medical Laboratory Technology or equivalent.
• Three (3) years\xe2\x80\x99 experience in a health care environment, including extensive experience with related computer technology, clinical informatics, clinical workflow and clinical change management or an equivalent combination of education, training and experience.
• Certification with the Canadian Society of Medical Laboratory Science (CSMLS).
• May require the use of a vehicle for which mileage is reimbursed in accordance with the current Collective Agreement.
• May be required to travel, work different shift hours and weekends/STATs in accordance with the current Collective Agreement.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Maintains clinical competency, practice standards of care, and knowledge and supports the integration of evidence-based practice in the delivery of quality care/services.
• Demonstrated experience in policy and procedure development and/or clinical documentation standards, business process analysis and reengineering techniques.
• Demonstrated knowledge regarding new trends in clinical practice and information systems.
• Demonstrated knowledge of project management practices, methodologies and principles.
• Demonstrated excellent interpersonal, presentation, oral and written communication skills.
• Demonstrated strong organizational and time management skills.
• Demonstrated knowledge and practice in effective problem solving techniques.
• Demonstrated ability to establish and maintain effective working relationships with technical, operational and vendor staff.
• Demonstrated ability to work independently or as part of a team.
• Demonstrates clinical change management orientation in their work and possesses an attitude of continuous improvement.
• Demonstrated ability to effectively coach, facilitate and lead others.
• Demonstrates strong research and evaluation skills.
• Advanced computer skills with current multiple applications relevant to the role
• Physical ability to perform the duties of the position.

What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $44.31 - $55.33 / Hour
Location: 1867 W Broadway 3rd floor, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 155109E


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca


Please note the internal job posting will no longer be accessible after the expiry date of November 10, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.