Job Description

POSITION SUMMARY:
This portfolio encompasses a broad umbrella of services that covers the continuum of specialized mental health and addictions care from access and intake to centralized programs and services, community, outreach and outpatient services to regional, tertiary inpatient care including peer and family services. The Seniors Mental Health Program includes community outreach teams, outpatient services and regional, tertiary inpatient care serving seniors with complex mental health and addictions needs including those with a major neurocognitive disorder and high risk, responsive behaviours. The program mandate includes specialty shared clinical care service delivery, learning and development/capacity building of other providers, and to strengthen partnerships, linkages and the system through community development, research, and innovation. In addition to the specialized focus of the Seniors Mental Health Program, the portfolio includes central access and intake services, Patient and Family Collaborative Support Services, centralized Therapeutic Recreation programs, Nunavut Virtual Mental Health Clinic, and the Measurement Based Care and provincial dataset reporting initiative that crosses all programs in the Mental Health and Addictions Program.
Together with the Medical Co-leads, the Director provides leadership and strategic guidance to advance the portfolio as a prominent leader in clinical care, education, innovation and research. Within a collaborative leadership model, and in alignment with the mission, values and strategic directions of the organization, the Director sets the vision and operational plan for this portfolio, including volumes, fiscal resources and capital planning and enables our teams to continue to consistently provide innovative, high-quality patient care programs and services. The Director is responsible to foster a collaborative and inclusive work environment that is healthy, diverse, equitable and focused on continuous learning and improvement. The Director will lead development of proposals and seek creative solutions to the challenges of maintaining fiscal responsibility while supporting innovative programming to expand and enhance services for seniors with range of mental health and addictions concerns within the context of medical complexity that this population may experience. In addition, the Director will lead work across the MHAP portfolio, in coordination with other Directors and the Quality team, to oversee implementation and program monitoring of measurement-based care in line with Ontario Health clinical quality standards and in alignment with clinical dataset reporting requirements for Ontario Health. The Director establishes partnerships and collaborates with community and regional providers, provincial agencies, funders, and other external key stakeholders and advocates for meaningful peer support roles and family centred services.
Reporting to the Vice-President, Mental Health and Addictions, the Director is accountable for the effective and efficient operations of the portfolio that services patients locally, throughout the region and beyond. This portfolio includes:

• Seniors Mental Health Program
• Harbour North 1 (HN1) 24 bed unit providing tertiary level care to patients with a major neurocognitive disorder and responsive behaviours with significant risk
• Harbour East 1 (HE1) 12 bed unit providing care to older adults (65+) experiencing a treatment refractory severe mental illness with age related medical complexity.
• Seniors Mental Health Clinic, Outpatient Program, West 5th Campus
• Seniors Mental Health Outpatient and Outreach Program serving seniors in their community homes, retirement home/assisted living and long-term care homes across 4+regions and spanning two subregions (Ontario Health West and Central) - Brant, Niagara, Halton, northwest Mississauga
• CONNECT Central Intake Service for St. Joes, West 5th Campus
• Regional Coordinated Access Co-Lead with OHWEST the design and implementation of coordinated access to mental health and addictions services for the OHWest region
• Nunavut Virtual Mental Health Clinic
• Co-leading measurement Based Care and provincial data set reporting for MHAP
• Patient and Family Collaborative Support Services offering centralized services for individuals and their families to access peer support, family education and support; coordination and support of patient and family advisors to the MHAP Joint Advisors Council, two resource centres, and a range of patient and family engagement initiatives
• Centralized Therapeutic Recreation (TR) Clinic and centralized TR services and Hair Salon, West 5th Campus

QUALIFICATIONS:

• Masters Degree in Health Administration, health discipline or related field
• Regulated Health Professional in good standing
• Minimum five years of experience in progressive management role with recent experience in Mental Health & Addiction Services preferred; experience with Seniors Mental Health Services is an asset
• Proven ability to work in a collaborative leadership model with professional staff and health care leaders to align and advance the strategy of the organization within the portfolio
• Demonstrated ability to foster a learning environment, support innovation, and promote continuous improvement to support the delivery of exemplary care and services
• Established reputation as a consultative, collaborative leader with a coaching and mentoring style
• Demonstrated ability to build a culture of performance and accountability, with superior financial and statistical management abilities
• Proven ability to establish and understand the value of effective interpersonal relationships and collaboration with interdisciplinary teams, departments, programs and external regional programs to deliver shared outcomes
• Demonstrated ability to support and advocate for meaningful peer support roles, based on national standards, values and principles to improve individual recovery outcomes and to complement clinical care
• Using best evidence, standards and co-design principles, demonstrated experience in practices that embrace the lived experience of individual service users and family/care partners in processes including but not limited to quality improvement initiatives programming and policy development
• Proven ability to use sound judgment and critical thinking skills to make timely and effective decisions based on the wellbeing of patients, families and staff, and to function effectively during periods of rapid change and transition
• Superior interpersonal, team building, change management, oral and written communication skills
• Excellent customer service, negotiation and conflict resolution skills
• Experience with Lean processes is an asset
• Demonstrated behaviours consistent with SJHHs Mission, Vision and Values.
• Demonstrated commitment to Equity, Diversity and Inclusion (EDI) practices that promotes social and healthcare equity for equity deserving groups and that best supports our diverse workforce in collaboration with the organizations EDI Council and the Canadian Centre for Diversity and Inclusion.

HOURS OF WORK:
Primarily business hours with flexibility to meet the demands of the work. Participates as corporate Director On-Call.

St Joseph's Healthcare Hamilton