Job Description

Position: Clinic Clerical Assistant

Posting ID: 2024-36395

Role Level: AC03 $23.47 - $29.30

Dept: Partnerships, Insight Health Solutions

Status: Temporary Full Time (approx. 12 months)

Site: Any THP site*

Shifts: Mon-Fri; 7.5 hours work per shift scheduled between 8am \xe2\x80\x93 4 pm or 9am \xe2\x80\x93 5pm

Posted: February 9, 2024

Internal Deadline: February 16, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

*The location of any vacancy/position may be changed or reassigned as per operational needs

POSITION SUMMARY:

The Clinic Clerical Assistant provides clerical support for referrals and information management, patient administrative services, and performs other duties consistent with the job classification as required. The successful candidate will demonstrate the ability to engage multiple parties, exhibit strong customer service skills and value a dedication to excellence. Working within Insight Health Solutions, the Clinical Clerical Assistant will work alongside multiple partners and parties to facilitate efficient and seamless clinical operations. A high level of comfort with technology platforms and scheduling systems is also key. We are a team that values innovation, high quality work and a genuine interest to help others!

QUALIFICATIONS:

• College Diploma or equivalent preferred
• A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required
• Excellent knowledge of Microsoft Office (e.g. Excel, Word, Outlook, PowerPoint); strong computer skills and proficiency with technology platforms and scheduling systems are required
• Strong interpersonal and communication/customer service skills combined with the ability to collaborate and communicate with multiple parties
• Clerical experience in a fast-paced clinic/health care environment; experience with third party/insurer work is preferred but not mandatory
• Ability to multi task and handle multiple tasks simultaneously
• Excellent attendance and performance record
• Patient centered and customer focused
• Excellent written and verbal communication skills
• Reliable, flexible, creative, and self-directed professional
• Demonstrates excellent ability to work within a team environment with a strong dedication to excellence and quality work

JOB RESPONSIBILITIES:

• Communicates and collaborates with internal and external parties to ensure timely scheduling of appointments and other patient care activities
• Enters patient information and appointments into required databases and maintains protected health information
• Tracks key performance indicators in a timely manner
• Completes activities such as invoice reconciliation
• Answers the telephone, checks and returns email and voicemail messages, responds to other online requests as required i.e. dedicated chat responses; demonstrates strong dedication to customer service
• Demonstrates excellent attention to detail with the ability to multi-task and prioritize multiple activities in a fast-paced work environment
• Participates in regular team meetings both with internal and external parties
• Supports the backend operations of the employee health software/app, including communicating with users related to scheduling, customer support, etc.
• Performs cross-functional, and/or, other duties consistent with the job classification, as required

To pursue this career opportunity, please visit our website:

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners\xe2\x80\x99 (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners