Job Description

: CLINIC CLERICAL ASSISTANT | NON-UNION | NEURO/MSK Position: Clinic Clerical Assistant - Fracture Clinic Department: NEURO/MSK Posting ID: 2023-32710 Role Level: AC03 ($21.86-$27.29) | 13% benefits in lieu + 6% vacation Status: Temporary Full Time (approx. 12 months) Site: Mississauga Hospital
Hours of Work/Shifts: Weekdays; 7.5 hours.

Posted: April 20th, 2023

Internal Deadline: April 27th, 2023
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Our Mission: A New Kind of Health Care for a Healthier Community Our Values: Compassion, Excellence, Courage Our Goals: Quality, Access, Sustainability Our Enablers: People, Education, Innovation, Research

The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; and patient adminstrative services, and performs other duties consistent with the job classification as required.. The successful candidate will demonstrate a commitment to valuing diversity and patient and family centered care.


QUALIFICATIONS:

• Grade 12 education or equivalent is required.
• A related College Diploma, knowledge of medical terminology and/or training in the medical secretarial field is required.
• Strong interpersonal and communication/customer service skills combined with good problem solving skills when dealing with patients, visitors, families and other hospital staff.
• Ability to manage the activities of the clinic registration area in order for the area to function as an effective, efficient communication centre and reception area.
• Recent clerical experience in a fast paced clinic/health care environment - ordering medical/surgical supplies, processing patient records/orders, filing reports, compiling statistical information, faxing, etc.
• Ability to multi task Able to handle multiple tasks simultaneously in a fast paced environment.
• Satisfactory attendance and performance record required.
• Patient centered and customer focused at all times.

• Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required.
• Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
• Answers the telephone, checks and returns voicemail messages, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.
• Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required.
• Open, sort and distribute incoming mail and other materials.

• Receives and logs incoming referrals, reviews for completion, follows up as required.
• Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file.
• Enters patient information and appointments into required databases, updates with appointment and other medical information
• Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required.
• Ensures patient discharged are processed and charts are sent to Health Records.

• Schedules patient appointments to clinic, registers patients for clinic visits, arranges admissions, collects payments for appliances/braces etc. and completes follow-up post-discharge from clinic as required.
• Cancels appointments as required and follows up with other patients for rescheduling of visit.
• Explains test/visit preparations as required within scope of authority.
• Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
• Books interpreters for patients as needed.
• Enters data including appointment requests, discharge documentation, workload assessments as required.
• Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.

• Will liaise with orthopaedic technologists and physicians to coordinate other related tasks, such as rescheduling of patient appointments when changes in physician coverage occurs, and with new consult bookings.
• Establishes, implements and maintains effective processes to ensure efficient operation of clinic while on duty.
• Accuracy and attention to detail when performing a variety of tasks is essential.
• Prepares clinic lists, identifies orders needed as required.
• Enters and maintains payroll records as required (include sick and vacation requests).
• Submits billings to CCAC, WSIB and other organizations as required.
• Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority.
• Request/receives reports from external healthcare facilities as directed.
• Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
• Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient\'s healthcare plan and provides invoice. Liaises with Accounts Receivable as required.