Job Description

About Field Trip Health

At Field Trip Health, we're reimagining what exceptional care feels like. Our Toronto clinic supports people seeking meaningful change through innovative mental-health treatments and psychotherapy. We're a warm, modern, high-performance environment where clients feel supported -- and where your work makes an immediate impact.

If you're someone who loves being the steady, welcoming presence in a fast-paced clinic... If you thrive when you're at the centre of coordination and organization... And if you want to be part of a mission-driven team that truly cares... You're exactly who we want to meet.

The Role

As our

Client Care Coordinator

, you're the face, voice, and operational heartbeat of the Toronto clinic. You'll make sure every client's experience -- from first hello to checkout -- is warm, professional, and seamless.

You'll support our therapists, nurses, and leadership teams by keeping the clinic running smoothly behind the scenes, ensuring schedules flow, clients feel cared for, and the space remains welcoming and client-ready.

This is a dynamic, high-responsibility role for someone who brings both compassion and strong organizational instincts to their work.

What You'll DoClient Experience & Front Desk Leadership

Be the warm, polished presence clients interact with throughout their visit. You'll guide them through check-in and check-out, offer clear next steps, and maintain an inviting, calming clinic environment.

Scheduling & Care Coordination

Manage daily schedules for therapists, nurses, and physicians. You'll oversee bookings, keep client journeys on track, and ensure treatment rooms and materials are always prepared for the day.

Communication & Documentation Support

Keep communication flowing smoothly across clients, clinicians, and the Field Trip team. You'll help maintain accurate EMR documentation and support the clinic with organized, professional information handling.

Clinical Team Support (Non-Clinical)

Act as the operational backbone for the clinical team by managing client flow, preparing rooms, and taking on administrative tasks that free clinicians to focus entirely on care.

Clinic Operations & Facility Oversight

Ensure the clinic is stocked, polished, safe, and ready for every appointment. You'll coordinate supplies, vendor needs, and general facility maintenance to keep everything running at a high standard.

Privacy, Compliance & Quality Standards

Help uphold PHIPA-aligned documentation practices, support quality checks, and maintain the high operational standards that make Field Trip a trusted provider.

Leadership & Administrative Support

Provide occasional administrative support to the VP Operations and, at times, the CEO and Chief Medical Officer -- helping maintain strong communication between on-site operations and senior leadership.

You'll Thrive Here If...

You have

1-3 years of experience

in a private medical, dental, wellness, fertility, or medical aesthetics clinic You're organized, polished, and great at juggling priorities You're warm and empathetic, especially with clients who may feel anxious or emotional You communicate clearly and professionally across phone, email, and in-person interactions You take ownership of your space, your responsibilities, and your client relationships You love being part of a supportive, mission-driven team You're proactive, solutions-focused, and energized by making things run smoothly

Salary & Benefits

Starting around $22/hour

, commensurate with experience Growth potential toward

$26/hour

for high performers

Full-time, Monday-Friday

schedule (no evenings, no weekends) Professional development opportunities in a forward-thinking healthcare environment Benefits and perks based on role tenure and performance A beautiful, modern downtown Toronto clinic environment

Why Join Field Trip Health?

Be the person who shapes the tone and quality of every client's experience Work alongside compassionate nurses, therapists, and leadership committed to excellence Be part of a team leading innovative mental-health treatment in Canada Make a real impact every day -- your work matters here Grow within a mission-driven organization that's changing lives

How to Apply

If you're excited to be at the centre of a warm, innovative, and fast-moving clinic, we'd love to hear from you.

Please submit your resume and a short cover letter telling us why this role resonates with you.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 37.5 per week

Benefits:

Paid time off
Work Location: In person