Job Description

JOB POSTING: ADDICTION SERVICES CENTRAL ONTARIO -

JOB POSTING 2025.09PT

CLINICAL ADMINISTRATOR - TORONTO COMMUNITY CRISIS SERVICES

Supporting other teams, programs and services as required

Permanent Part-time (0.6 FTE)

Addiction Services Central Ontario (ASCO)

is a charitable, community-based addiction services organization with its main office located in Aurora, Ontario and provides programs and services in York Region, South Simcoe and some parts of Toronto. Be sure to visit our website: https://

help

with

addictions

.ca.



ASCO unites to support individuals to achieve their goals by offering hope and promoting well-being. Addiction Services Central Ontario takes pride in its passion for client service. Each day presents new opportunities to demonstrate leadership and expertise in addictions to the community. ASCO embraces a holistic, biological, psychological, social and spiritual approach to addiction. A holistic approach places the person at the centre. The agency uses a harm reduction approach in addiction treatment and equally respects individuals who choose abstinence or harm reduction. ASCO's three strategic priorities are: Develop Our People, Drive System Leadership in Integrated Care and Advance Clinical and Operational Excellence.



Addiction Services Central Ontario is seeking a highly motivated and energetic individual for the position ofClinical Administrator supporting the Toronto Community Crisis Services (TCCS program) team. This position will be supporting other teams, programs and services within ASCO as required.



The Toronto Community Crisis Services (TCCS) program provides support to people experiencing a mental health and/or addiction crisis in northwest Toronto. This program is part of a non-police-led response to people experiencing non-emergency crises. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals. The TCCS is governed in partnership with a Collaborative which includes the following organizations:



Canadian Mental Health Association (CMHA) Black Creek Community Health Centre Black Health Alliance Canadian Mental Health Association Toronto Caribbean African Canadian Social Services Jane Finch Centre Rexdale Community Health Centre Yorktown Family Services


The position to be filled is a Permanent Part-time position, for 21 hours per week (3 shifts), with a minimum of

one evening per week

. Schedule days include: Monday, Tuesday and Wednesday (schedule may change due to operational requirements). Weekend work is also expected (i.e. some Saturdays). The hourly wage rate is $25.21.



This position will be based out of the North York office, and reporting to the Assigned Supervisor.



ASCO is required to follow all public health and provincial directives as well as of those of our Ontario Health Team partners as related to the pandemic and other health issues that may come forward, including but not limited to vaccination requirements.

Why work at ASCO?

9 days Vacation to start (accrued monthly); 12 days (accrued monthly) after one (1) year of continuous service (pro-rated for 0.6FTE) HOOPP Pension Plan for Permanent Full-time and Part-time staff 1.8 Flex Days to be taken throughout the year (pro-rated for 0.6FTE) 9 days' Paid Personal time (accrued monthly, pro-rated for 0.6FTE) Education Allowance provided up to $180 per fiscal year (pro-rated for 0.6FTE) 3 Education Days per fiscal year provided for personal and professional development (pro-rated for 0.6FTE) Comprehensive Benefits package Employee Assistance Plan Various employer-paid training programs Mileage reimbursement when required Free parking Perkopolis Membership available

Duties and Responsibilities include but are not limited to:

Support the Toronto Community Crisis Services team with the clinical and operational needs for the program. Input and retrieve data and referrals from the agency's data management information systems including voicemail, and other affiliated data management portals such as Catalyst, TREAT, Meditech, PatientVu, SRfax, Digital Front Door and/or Streamlined Access, as required. Prepare monthly and ad-hoc data reports including monthly program waitlists, client visit data, etc. Provide support to the Toronto Community Crisis Services program team in the preparation of other materials, reports and presentations, as needed. Support the Toronto Community Crisis Services program team to ensure accuracy of client records. Coordinate multiple streams of referrals to the Toronto Community Crisis Services program and manage program wait list. Collaborate with the Director, Quality Assurance or delegate in the implementation of the Ontario Perception of Care (OPOC) survey and any other client experience survey, to clients and provide the Team Supervisors with results from the surveys. Collaborate with members of the Toronto Community Crisis Services program team, as approved by the Supervisor, on special clinical projects. Produce regular reports for the Team Supervisors and/or other members of the Leadership Team, with information obtained from agency's data management systems and affiliated data management portals, as requested. Coordinate with the Toronto Community Crisis Services program team on a regular basis to ensure client data is accurately reflected across data management systems. Serve as support to the Quality Improvement Committee, as requested. Communicate with clients regarding appointment times, consent, and accuracy of client records. Photocopy letters, reports and program materials as required. Mail or courier as required. Collaborate with the Toronto Community Crisis Services program team to improve clinic processes and communication. Comfortable with using a range of technological platforms to support virtual meetings, trainings, etc. Ensure daily tasks and responsibilities are conducted with an Anti-Oppression and Anti-Racism (AOAR) framework and through an AO/AR lens. Attend regular Toronto Community Crisis Services program team meetings and take minutes, provide updates on special projects assigned and other related administrative duties. Actively participate in regular individual supervision with immediate supervisor. Contribute to a team environment, participates in all team meetings and events Embrace change, seek opportunities and make suggestions to improve processes Perform other duties and responsibilities as assigned.

Qualifications

Community College Diploma, Bachelor's degree preferred and relevant work experience A working knowledge of data management systems (Catalyst, TREAT preferred) is considered an asset Willingness to learn new platforms, technologies and skills Sound knowledge, awareness and understanding of anti-oppression and anti-racism (AOAR) practice Knowledge of health records management an asset Familiarity with databases, including any mandated databases and data entry Excellent knowledge of general office procedures Proficient in Microsoft Office Suite Intermediate to advanced knowledge of Excel Excellent organizational and administrative skills Excellent English communication skills, both verbal and written The ability to provide services in French and any additional languages a definite asset


Other requirements

A valid driver's license and access to an insured vehicle A successful Police Vulnerable Sector Check, as per agency policy and procedures


Please apply by sending your resume and cover letter detailing what interests you about this opportunity and experience you have that sets you apart from others.



Internal Applicants can apply by logging onto ADP, go to Myself > Talent > Career Centre.



External Applicants: APPLY ONLINE.



Deadline to apply: Until Filled.



The process we will undertake to recruit for this role includes:

Initial screening of resumes and covering letters Those who are successful in moving through the initial screening process, will be asked to participate in a brief telephone interview Those who are successful in the telephone interview will be asked to attend a face-to-face interview to gain a better understanding of the role, as well as, provide you the opportunity to discuss how your experience fits well with this opportunity.
We are an equal opportunity employer and welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code, and we encourage you to reflect upon the diversity you would bring to this role within your application. We are wholly committed to integration and to building a diverse, inclusive, accessible and respectful workplace where every employee has a voice and is given the opportunity to fully contribute, ensuring an equal employment environment without discrimination or harassment, while maintaining the independence of individuals and removing barriers to accessibility in the workplace. We remain committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.

ASCO is committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, LGBTQ2 persons, and others who may contribute to the further diversification of ideas.Applicants who require special accommodation in order to complete their application/interview are encouraged to contact our HR representative of the accommodation measures required which will enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

WE WELCOME ALL APPLICATIONS, HOWEVER ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED