Job Description

Come join Ion Performance and Wellness in the vibrant neighbourhood of Cascade Heights, Burnaby!

We're a local clinic looking for an additional Clinical Administrator to join our team. Working closely with other Clinical Administrators and the Operations Manager, you provide exceptional client care to patients and practitioners. You are responsible for all front-desk duties, such as assisting patients and practitioners with booking, rescheduling, and billing and supporting with any ad-hoc duties as required.

Role Responsibilities:

Welcome and assist patients in a professional and friendly manner. Answer any patient inquiries or questions in a timely manner. Schedule and bill patients to ensure all patient information, billing, and scheduling is kept up-to-date. Maintain a clean reception, gym, and clinic space at all times. Clean, lift, and fold laundry as required. Lift and store objects that can range from 10 lbs - 50 lbs. Support practitioners with patient reminders, support, and requirements in a timely manner. Support Administrative team and Operations Manager with ad-hoc duties as required.

Experience Required:

General knowledge of clinic and/or office practices. Intermediate ability to use computer applications, such as Google applications or client booking systems. Strong ability to learn health, wellness, and medical terminology. Strong ability to communicate effectively (verbally and written). Strong interpersonal skills to collaborate with others (team player). Strong ability to establish and maintain rapport with patients and practitioners. Physical ability to clean large areas in a timely manner, sit or stand for long periods, and lift packages (ranging from 10 lbs to 50 lbs).

Experience considered an Asset:

Recent or related Human Resources, Business, Executive Assistant, and Clinical Administrator related roles. Experience with the Jane Management System.

What Ion offers you:

Easy Online Booking System

| Jane, our online booking and charting software app, makes it easy for you to help patients and practitioners with booking, billing, and scheduling.

Clean Environment and Friendly Team

| Join a friendly and fun team in a clean and open environment that supports you every step of the way.
Job Types: Full-time, Part-time, Casual

Pay: $21.00 per hour

Expected hours: 8 - 25 per week

Benefits:

Casual dress Flexible schedule On-site parking
Experience:

Customer service: 1 year (required)
Work Location: In person