Job Description

Job Summary - Clinic Administrator (AHC Wellness Clinic)

At AHC Wellness Clinic, we are dedicated to delivering professional, patient-centered care in a warm and efficient environment. We are currently seeking a Clinic Administrator to manage the daily administrative operations of our

multidisciplinary wellness clinic.

This key position ensures smooth front desk operations, supports both patients and practitioners, and plays a vital role in enhancing the overall patient experience. The ideal candidate is organized, tech-savvy, detail-oriented, and passionate about healthcare service excellence.

Key Responsibilities

Welcome and check in patients, providing a professional and friendly first point of contact. Handle patient inquiries bothin personand over the

phone,

and manage

appointment schedulin

g using Jane App. Assist patients with direct billing and

insurance claims submission

through

Telus Health and other portals.

Process patient payments, issue receipts, and reconcile daily transactions accurately.

Maintain and update patient records in accordance with healthcare privacy regulations. Coordinate communication between patients and practitioners to ensure a seamless care experience. Perform general administrative tasks such as data entry, document proofreading, and email correspondence. Maintain clinic organization and cleanliness to support an efficient, welcoming environment. Use Google Workspace (Docs, Sheets, Calendar) for internal scheduling and team coordination. Support the onboarding and training of new front desk team members.

Qualifications

Prior experience in a front desk or administrative role within a healthcare or wellness setting is an asset. Familiarity with

direct billing platforms (e.g., Telus Health, Provider Connect)

and insurance claim procedures. Proficiency with Google Workspace and appointment management systems (e.g., Jane App). Exceptional organization and multitasking skills, with a high level of accuracy and attention to detail. Strong communication and customer service skills with a compassionate and professional demeanor. Ability to maintain confidentiality and uphold privacy standards in line with PHIPA/HIPAA. Comfortable working in a fast-paced clinic environment with multiple providers and patients.

Work Schedule

Evenings Monday to Friday (until 10:00 PM)

Weekends (Saturday and Sunday)

Join Us

We invite you to join the AHC Wellness Clinic team and contribute to a collaborative, caring environment focused on health, professionalism, and patient satisfaction. If you are driven, reliable, and eager to make a difference in a growing clinic, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 10 - 30 per week

Benefits:

Dental care Extended health care Life insurance On-site parking Store discount Vision care Wellness program
Application question(s):

Are you available to work on weekday evenings until 10 pm and weekends? Do you have relevant work experience in a wellness clinic or similar setting? Do you have experience with direct billing to insurance?
Work Location: In person