Job Description

Position:

Clinic Manager

Location:

Richmond, BC

Clinic:

Ironwood Dental Centre

We know that great dental care is about more than just clinical excellence--it's about leadership, team spirit, and creating a seamless experience for every patient who walks through our doors.

We're looking for a dedicated and organized Clinic Manager to join our team at Ironwood Dental Centre, a proud part of the Passion Dental Group. Whether you're a seasoned manager or stepping into a leadership role for the first time, you'll be joining a supportive, growth-focused environment where your skills in operations, communication, and team leadership truly make a difference.

Specifics about the role:

Job Type: Full Time

Wage range: $38.00 - $42.00/ Hour

About the Clinic:

At Ironwood Dental, we're passionate about creating an environment where both patients and team members feel truly cared for. Our philosophy is simple: every patient is unique, and it's our job to understand their priorities and provide personalized care that leaves them confident about their oral health.

We've built a clinic culture centred on compassion, trust, and comfort. Over the years, we've perfected the art of putting people at ease, and we take pride in creating a space that reflects this -- from our vibrant colours and calming waterfall feature to our modern technology and welcoming atmosphere.

For our team, Ironwood Dental offers more than just a workplace -- it's a supportive, collaborative environment where you can grow, contribute, and make a real difference in the lives of patients every day.

What you'll do:

Establish and manage internal office protocols and procedures to ensure overall office efficiency. Hire, train, and develop new office staff to meet patients' needs and uphold the clinic's standards. Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics. Create, implement, and manage an effective office budget. Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance. Deliver individual and team leadership to ensure all office employees provide outstanding client service. Greet patients professionally and cheerfully, creating a welcoming atmosphere. Schedule appointments and organize the clinic schedule to optimize workflow. Answer and appropriately route phone calls, addressing inquiries promptly and professionally. Utilize experience in internal and external marketing to enhance clinic visibility and community engagement. Train staff on the use of Tracker software (training provided) and manage MaxAssist systems. Perform other office administration duties as required. Uphold and protect the culture at the clinic, fostering a positive and engaging work environment

What you'll bring to the role:

At least 5 years of dental clinic setting experience, and at least 5 years of leadership. Working knowledge of dental billing and insurance protocols. Proficient computer skills, including knowledge of Microsoft Office. Strong verbal and written communication skills. Solid problem-solving abilities and attention to detail. Friendly, professional demeanor with excellent interpersonal skills. Ability to multi-task effectively, working independently and as part of a dynamic team.

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.

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Job Type: Full-time

Pay: $38.00-$42.00 per hour

Experience:

Dental office: 5 years (required) Leadership: 5 years (required)
Work Location: In person