Victoria Rose Aesthetics is a premier cosmetic clinic and wellness spa located in Pickering, Ontario. We believe in the power of evidence-based medicine (EBM) to guide our practice and deliver exceptional outcomes. Our team of expert practitioners has mastered the art and science of cosmetic and wellness treatments, ensuring that every procedure is grounded in scientific rigor and tailored to meet your unique needs and goals. Partnering with renowned brands and backed by extensive training, we are dedicated to delivering professional excellence, ensuring that every treatment leaves you feeling pampered and radiant.
Job Summary:
The Clinic Manager will be responsible for overseeing the day-to-day operations, ensuring the smooth functioning of the clinic, ensuring profitability, managing staff, ensuring compliance with health and safety regulations, and delivering an exceptional client experience. This leadership role requires a highly organised, customer-oriented, and driven individual with a strong background in both medical spa management and customer service.
Key Responsibilities:
Leadership and Staff Management:
-Supervise, train, and motivate a team of medical professionals, aestheticians, and administrative staff.
-Develop and implement training programs to maintain high-quality service standards.
-Foster a positive and collaborative work environment.
-Monitor and manage employee performance, including conducting reviews and providing feedback.
-Manage patient appointments, intake procedures, and client consultations.
-Ensure that all services are delivered in accordance with safety and medical guidelines.
-Monitor clinic inventory levels and order supplies as needed.
-Maintain accurate medical records and ensure compliance with legal and regulatory requirements.
-Conduct initial phone consultations.
Client Experience:
-Ensure patients receive personalized care, from initial consultation to post-treatment follow-up.
-Address patient concerns and inquiries promptly and professionally.
-Implement feedback systems to continuously improve client satisfaction.
-Ensure client retention.
-Respond to all client inquiries within 24 hours and ensure that all post treatment follow-ups are done within 24 hours of the treatment.
Financial and Budget Management:
-Oversee clinic budget, including payroll, inventory, and overhead costs.
-Develop and implement strategies to increase revenue, including promotional activities and service upgrades.
-Track and manage clinic KPIs, adjusting strategies as necessary to meet financial goals.
Marketing and Growth:
-Collaborate with the marketing team to develop and implement marketing strategies to attract new clients.
-Help execute promotional events and initiatives to increase clinic visibility and client base.
-Stay up-to-date on industry trends and new treatments to keep the clinic competitive.
-Management of leads through the CRM system.
-Participates and organizes all social media and marketing initiatives.
Regulatory and Compliance:
-Ensure all medical procedures and treatments comply with local regulations and safety standards.
-Maintain certifications and licensing for staff members, ensuring continuous education and training.
Experience
Proven experience in a medical aesthetics, dermatology, medspa, spa, or plastic surgery office setting is essential.
Previous management experience is required, demonstrating effective leadership capabilities.
Familiarity with electronic medical records systems is necessary for efficient clinic management.
Knowledge of budgeting processes within a medical spa context is preferred.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
On-site parking
Store discount
Work Location: In person
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