Job Description

Saberton Denture & Implant is a leading oral health care provider in Ontario's Golden Horseshoe, specializing in high quality denture and implant services. Since its founding in 2009 , the company has served over 30,000 Canadians, delivering more than 2,000 dentures annually across its eight clinics. The Saberton Difference lies in its patient-first approach, and is positioned to offer accessible, compassionate care to communities across Southern Ontario.

Job Title:

Clinic Front Line Manager

Location:

Clinics in Southern and Central Ontario

(Mississauga, Burlington, Brantford, Hamilton, St. Catharines, and Niagara Falls)

Reports To:

VP of Operations & Development

Job Overview

As the

Clinic Front-Line Manager

at Saberton Denture & Implant, you will be responsible for leading and managing the daily operations of our clinic teams, ensuring efficient administrative processes are followed, achieving revenue targets, and maintaining the highest standards of patient care. You will manage clinic admin staff, monitor KPIs, and be involved in all operational aspects of clinic performance and administration. This role requires a hands-on approach, as you will be required to attend clinics in person approximately 30% of your time to support the team and manage operations.

A key part of your role will involve handling challenging patient situations with professionalism and empathy, ensuring that Saberton's culture is upheld and its reputation in the community remains strong. This will require strong interpersonal and conflict-resolution skills.

Key Responsibilities

Lead Administrative Staff: Supervise and support the administrative team to ensure smooth operations within the clinics, promoting teamwork and efficiency. Hiring Responsibility: Manage the hiring process for clinic admin staff, including interviewing, selecting, and onboarding new team members. Oversee Clinic Revenue: Monitor clinic sales performance and collaborate with the clinic team to drive patient treatment growth. Develop strategies and take action to meet and exceed set targets. Oversee Clinic Administration: Manage administrative processes, including scheduling to support treating patients 5 to 6 days per week, patient communication, and ensuring adherence to company SOPs and best practices. Manage Clinic KPIs: Ensure performance meets established Key Performance Indicators (KPIs) related to new lead conversions, customer satisfaction, operational efficiency, and staff performance. Set and achieve continuous improvement goals for admin performance on KPIs. Training on HubSpot(CRM): Ensure adherence to SOPs and provide training to clinic staff on the use of HubSpot CRM, ensuring the team effectively manages patient relationships and clinic data. Training on EMR software: Provide training to clinic staff on the use of patient management software to support patient care and best clinical practices. Manage Adherence to Best Practices: Maintain company-wide best practices within clinic operations. Lead training sessions to ensure that staff are aligned with Saberton's standards and values. Clinic Oversight: Regularly visit clinics in person, maintain daily communication, and use video conferencing to provide leadership, monitor operations, and ensure alignment with Saberton's operational standards, objectives, and culture. Foster strong inter-managerial communication and collaboration: maintain regular alignment with other Frontline and Operations Manager(s) to stay informed on broader company functions and teamwork to ensure seamless, high-quality service for patients

Qualifications & Skills

Proven experience in private healthcare operations management, ideally in a dental setting, is preferred. Ability to work independently and take ownership of clinic performance and operations. Supervise clinic staff, providing guidance and support to ensure efficient operations. Manage day-to-day activities, including scheduling, patient care, and client interactions. Oversee financial management tasks such as budgeting, invoicing, and expense tracking. Strong leadership and management skills Ability to maintain and promote Saberton's culture, ensuring the team embodies company values and delivers exceptional care to patients. Ability to identify, recruit and select talent. Train and mentor staff. Ability to provide performance feedback, conduct performance reviews constructively, and implement appropriate development steps. Experience with sales oversight and performance monitoring is preferred. Proficient in HubSpot or similar CRM software preferred Excellent communication and interpersonal skills. Strong organizational and resource deployment abilities. Demonstrates professional, personable and approachable demeanor to foster a positive environment for team members and patients. Implement human resources functions including recruitment, training, and performance evaluations.
We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Willingness to travel:

75% (preferred)
Work Location: In person