Job Description

Job Opportunity - In-Person Clinic Coordinator - Ask Psychotherapy Hub:

Are you an organized and detail-oriented professional looking to make a meaningful impact in the mental health field? Ask Psychotherapy Hub is seeking a dedicated

Clinic Coordinator

to support our growing psychotherapy clinic and help ensure a smooth and welcoming experience for clients and therapists alike.

About Ask Psychotherapy Hub:

Ask Psychotherapy Hub is a newly renovated and spacious 5 level clinic with 7 different offices specifically created for psychotherapy, located in East Toronto, on Danforth Avenue, just steps from Coxwell Station. Our clinic is one-of-a-kind and adored by both therapists and clients. It's a warm, clean and sunlit space with thoughtful amenities throughout. We have been open for almost two years and are growing! We prioritize a client-centered approach to therapy, creating a supportive, safe and confidential space for individuals and couples who can seek therapy services in-person or online.

:

We are looking for a motivated, positive, grounded and self-directed individual who brings office administrative experience and expertise from working in a medical clinic to the role. In this role, you will provide excellent customer service to the therapists and clients at Ask. You will also be a key administrative and operational support to the clinic's daily activities, reporting to the clinic director. This role is ideal for someone who has previously worked in a medical clinic, is proactive, and thrives in a client-focused dynamic environment.

The successful candidate has strong time management skills, is responsible and reliable. Your hours of work each week will mostly be consistent with some slight changes due to operational needs and changes that come up. You will be available to work Monday to Friday, 4-5 days a week, starting as early as 9:00am and ending as late as 9:00pm. This is a full time job and you would be expected to work 30-40 hours a week.

Location:

In Person at Danforth Avenue (Steps away from Coxwell Station), in the East End of Toronto.

Type:

Full-time 4-5 days per week, Monday to Friday.

Pay:

23-27$.

Responsibilities:

Greet clients and manage front-desk reception duties, creating a welcoming and professional atmosphere. Ensure reception area and waiting room are clean and fully stocked. Support the clinic director with projects and communicate progress and completion. Schedule and confirm client appointments using the Jane platform. Handle email and phone communications with clients, therapists, and third-party providers. Monitor and follow-up on scheduling issues and proactively prevent errors. Support billing processes, payments, and insurance submissions. Maintain accurate administrative records and ensure compliance with PHIPA confidentiality standards. Support therapists with client consultation scheduling and new client onboarding processes. Assist the clinic with organizing workshops, training sessions, and other clinic events. Onboarding new therapists to the physical space. Perform general office duties to ensure smooth daily operations.

Professional Qualifications and Personal Attributes:

Previous administrative or office management experience (healthcare or mental health clinic experience an asset). Minimum of 2 years experience in an in-person customer service role. Minimum of 2 years experience in an administrative role. Knowledge of PHIPA and handling of personal health information is an asset. Experience with Jane App or other practice management softwares. Good attendance record with the ability to maintain that same standard. Strong communication and interpersonal skills over email, phone and in-person. A positive, thoughtful team player with a positive outlook on life. Professional appearance and excellent attitude. Ease working with minimal supervision, while taking the initiative to ask for guidance when needed. Superior verbal and written communication skills (grammar, spelling, inclusive language, etiquette etc.) Maturity in handling sensitive and confidential situations or information. Comfortable switching gears at work. Strong organizational and time management skills with attention to detail. Excellent critical thinking skills with the ability to think independently and act proactively. Is responsible and will adhere to the policies that govern our services and clinic. Other duties not listed here may be assigned as necessary to ensure the proper operations of the clinic.

Why Join Us at Ask Psychotherapy Hub:

Supportive Environment

- Work in a clinic that values teamwork and community.

Beautiful Workspace

- Enjoy a thoughtfully designed office that fosters calm and professionalism.

Growth Opportunities

- Training and development to expand your skills.

Meaningful Work

- Play a key role in supporting mental health services and helping clients feel welcome and cared for.

Prime Location

- Conveniently located steps from Coxwell Station in Toronto's East End.

Application Process:

If you're interested in joining our team, please send your resume and cover letter to

admin@asktherapyhub.ca

with "Clinic Coordinator Application" in the subject line. We thank you for your interest and application- please note we will only contact applicants we intend to interview. We will begin interviewing candidates as early as August 21st.

Job Type: Full-time

Pay: $23.00-$27.00 per hour

Expected hours: 30 - 40 per week

Work Location: In person

Application deadline: 2025-08-20