Regional Stroke Prevention Clinics and Neurology Clinics
Hours of Work/Shifts:
Days, 8-hour shifts | 0830-1630 | [0.8 - shifts]
Site:
Mississauga Hospital
Posted:
May 21, 2025
Internal Deadline:
May 28, 2025
Job Summary:
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the clerical administration and operation of the clinic; and performs other duties consistent with the job classification as required.
:
Reception
Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
Open, sort and distribute incoming mail and other materials
New referrals processing and information management
Receives and logs incoming referrals, reviews for completion, follows up as required
Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
Enters patient information and appointments into required databases, updates with appointment and other medical information
Makes reminder phone calls for next day appointments
Assists new patients completing required questionnaire, responding to questions within scope of authority
Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
Explains test/visit preparations as required within scope of authority
Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
Books interpreters for patients as needed
Arranges for transportation for patients as required (eg. those staying in nursing homes).
Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner
Ensures efficient clerical administration and operation of the department within scope of authority
Prepares clinic lists, identifies orders needed as required
Enters and maintains payroll records (include sick and vacation requests)
Creating and managing Physician booking, Allied Health grids (calendar management) as required
Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
Request/receives reports from external healthcare facilities as directed
Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice
Liaises with Accounts Receivable as required
Requirements:
THP is committed to internal talent, and therefore priority will be given to internal applicants.
Completion of high school or recognized equivalent is required
Completion of a Medical Terminology course is required
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required
Experience with EPIC is required
Minimum 5 years of Clerical experience in ambulatory care.
Proficient with EPIC.
To pursue this career opportunity, please visit our website:
www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Metis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.