Client Support Worker

Toronto, ON, Canada

Job Description


Employment Type:

Part Time, Bargaining Unit

Work Hours:

14 hours/week, Saturday and Sunday, 7am-3pm

Work Setting:

Exclusively Onsite, Cedarvale Location

Salary:

E1 - $19.84/hour

Application Deadline:

Open until filled

Program Overview \xe2\x80\x93 Supportive Housing, Community Care

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

  • Interact with individuals in the program in person, providing emotional support and feedback and encouraging and facilitating their participation in the program.
  • Provide one- to- one support to individuals as outlined in their Coordinated Care Plans, supporting the social worker with implementation of transactional case management activities including form filling and navigating formal systems.
  • Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.
  • Monitor participants\xe2\x80\x99 progress and well-being and assists the team in evaluating the effectiveness of Coordinated Care Plans, providing suggestions for modification as required.
  • Inform goal setting and Coordinated Care planning process.
  • Plan, create, and implement relevant individual and group programming with participants.
  • Assist participants to function more independently while in the program and the community.
  • Use the ADL/IADL tool on a regular basis.
  • Participate and facilitate housing stabilization planning.
  • Engage in skill development to assist individuals to carry out activities of daily living such as grooming, hygiene, shopping, banking, and informal safety training and/or behavior management as outlined in Coordinated Care plans.
  • Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities that will meet the participants\xe2\x80\x99 needs and provide support, guidance, and instruction to facilitate successful participation.
  • Liaise with other service providers and the broader community to build and establish networks.
  • Recognize and assess potential aggressive behaviour or crisis situations and develop strategies to deal with such situations and inform team and Management when such incidents arise.
  • Perform delegated tasks as directed by health care professionals, such as managing medication for individuals in accordance with primary care instruction.
  • Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary.
  • Complete and maintain documentation and case note entries efficiently.
  • Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.
  • Provide input to the development of the program and participates in program evaluations.
What You Bring to the Team
  • Social Service Worker diploma or other related education.
  • 2+ years\xe2\x80\x99 experience working with older adults with mental health, addictions issues and street involvement.
  • Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
What Will Set You Apart
  • Ability to interact effectively with individuals who are marginalized, vulnerable, and at high risk.
  • Experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
  • Strong written, oral, and interpersonal communication skills.
  • Ability to work both independently and as part of a team.
  • Excellent conflict resolution and crisis intervention skills.
  • Demonstrated use of good judgment.
  • Competency with using computers, databases, and web-based applications.
  • Knowledge of geriatric and aging issues, harm reduction approach, mental health act and community resources and various systems in Toronto.
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Job Detail

  • Job Id
    JD2239388
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $19.84 per hour
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, Canada
  • Education
    Not mentioned