Job Description

Date Posted: 07/28/2023
Req ID: 33163
Faculty/Division: Woodsworth College
Department: Woodsworth College
Campus: St. George (Downtown Toronto)
Position Number: 00040847

Description:

About us:

The Faculty of Arts & Science is the heart of Canada\'s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.

Your opportunity:

Under the supervision of the IT Client Support, the incumbent will provide first-level contact and problem solving for all Woodsworth College (WDW) users, with respect to information technology. Duties include: providing support, assistance and advice in the use of computer hardware, software and networks to faculty, staff and students via telephone, email, walk-ins and remote assistance technologies; monitoring the helpdesk email account and answering all users\' inquiries, ensuring a timely and effective resolution of requests; providing accurate and timely logging of problems and resolution/outcomes for problems in the helpdesk database; troubleshooting and resolving user account problems; assisting users and resolving issues with wireless connection; providing basic training and explanations with the use of computer applications, software and hardware and assisting in IT inventory using the in-house capital equipment database.

Your responsibilities will include:

• Responding to end-user service requests
• Applying established standards when resolving routine and documented end-user issues
• Introducing variations to established practices to resolve end-user issues.
• Applying established standards when deploying software and hardware
• Responding to service requests in a timely fashion
• Following-up with end-users on outstanding technical issues
• Providing detailed explanation on computing procedures
• Serving as a technical resource on hardware and software related issues

Essential Qualifications:

• Bachelor\'s degree in Computer Science or a related field or acceptable equivalent combination of education and experience
• Minimum three (3) years of recent and related experience in an academic help desk or IT service- oriented environment.
• Experience with ensuring the implementation and adherence of IT practices and procedures, for example, security and access compliance and data entry standards and procedures.
• Demonstrated experience in Windows and MACs; working knowledge of wireless network and its setup on all O/S platforms.
• Knowledge of digital communications and social media networks, working knowledge of removing and cleaning viruses and spyware
• Working knowledge of mobile devices, such as iPhone, iPads, Blackberry, and Android
• Working knowledge in a wide range of computer equipment and software, including PC and MAC hardware repair, printers, modems, Network interface cards, DOS, Windows 95/98/200/XP Professional, NT, MS Office, TCP/IP. HTML, PHP, and/or SQL programming an asset
• Excellent communication skills, ability to deal with people in a tactful and effective manner and explain technical concepts to a wide variety of non-technical users both orally and in writing.
• Proven ability to handle and prioritize high volume of demands, and work under pressures.
• Well-developed problem-solving skills.
• Good initiative and ability to work well as a member of a team as well as with technical and administrative representatives of Woodsworth College and University Departments

To be successful in this role you will be:

• Accountable
• Efficient
• Multi-tasker
• Proactive
• Problem solver
• Team player

Closing Date: 08/09/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Kylie Diep

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto