Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Client Support Tier II

What does a Client Support Tier II Associate do?

You provide clients (direct and indirect) daily support and act as point of contact and/or point of escalation for moderate to highly complex questions, requests, and service issues. You\'ll serve as a subject matter expert for products and services, along with providing clients proactive outreach interaction and timely responses to services and product solutions.

What you will do:

Achieve timely and successful resolutions for customer issues and inquiries through email support and inbound/outbound calls.

Build and maintain partnerships with the Relationship Managers, Client Service Advisors, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.

Function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected adhering to established SLA\'s.

Work escalations for moderate to highly complex questions, requests, service issues.

Service at-risk merchants through proactive and reactive retention program

What you need to have:

• High school diploma or equivalent. College degree preferred.
• 2+ years industry experience in a customer facing role.

What would be great to have:

• Bilingual- English and French preferred
• Knowledge of Microsoft Excel, Word and Office
• Strong verbal, written and organizational skills, strong customer orientation and negotiation skills.
• Customer Service Management
• General Computer Competencies
• Experience with Customer Support Policies, Standards & Procedures
• Experience with Problem Management Processes

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Fiserv