Job Description

Deliver exceptional customer service in a dynamic, high-performance environment.

At Provident, we go beyond traditional security services, providing an unmatched level of customer care and attention to detail. We are looking for

experienced

customer service professionals

with a background in luxury hospitality, concierge services, or premium client support

to join our Client Support team in our Vancouver office.



About the Role



As a Client Services Specialist, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism, discretion, and efficiency. You will:


Manage client requests via phone and email, providing seamless, high-touch support Schedule service calls and coordinate with technicians to ensure timely responses Monitor and respond to security events with a calm and professional approach Handle inquiries and problem-solve in real-time, ensuring a smooth client experience Ensure accuracy in scheduling, reporting, and follow-ups, upholding Provident's service standards

Who You Are

Experienced in high-end customer service (hospitality, concierge, or premium retail preferred) A strong communicator, able to engage confidently and professionally with clients Calm under pressure, with the ability to problem-solve quickly and effectively Detail-oriented, ensuring accuracy in every interaction Comfortable with technology, including CRM systems and digital communication tools

Why Join Provident?

Be part of a team that delivers exceptional service, going beyond traditional customer support Career growth opportunities in a dynamic and evolving industry Full-time, in-office position with benefits, including extended health and dental Located in Vancouver, serving a diverse and engaged client base




Success in this role depends on strong time management, clear communication, and attention to detail (including catching small but important instructions--like mentioning the word owl in your application).



If you take pride in delivering outstanding customer service and want to be part of a team that values excellence, we'd love to hear from you.



If Provident sounds like a great fit for you, tell us why in your cover letter.



Applications without a cover letter will not be reviewed.