Job Description

As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits. We're a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and the innovative impact we are making.

The Client Support Specialist will:

MGA Onboards & Offboards Manage and process the submissions of all MGA appointment letters Manage and process the submissions of Agent of Record letters Manage and process the submissions of policy termination letters Pulling and preparing experience reports, including more detailed in-depth chartered reports for larger groups Contact Carriers/Sales Representatives and/or CSRs to discuss and resolve any issues Database contacts and maintenance Email distribution listings Employee data monthly pull New Carrier direct sales Plan summaries Firm and Client Logo uploading License & Errors and Omissions submissions Manage ad hoc requests from advisors within the scope of our value proposition/product offering

To be a successful Client Support Specialist with GroupQuest you will need:

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Completion of a post-secondary education. 1+ years of experience in data entry or administrative roles preferably in Group Benefits. Strong working knowledge of Microsoft Office Suite. Excellent command of the English language, including strong written and verbal communication. Strong analytical skills with high attention to detail. Comprehensive knowledge of group benefit plans and terminology. Excellent reasoning, judgment and decision-making abilities. Able to work independently and as part of a team. Time-management skills and able to thrive in a fast-paced environment.

All-star candidates will have:

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Bilingualism in both official languages English & French

What's in it for you:

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Learn by working alongside our experts Extended health care and dental benefits A retirement savings plan with company contributions A suite of Health & Wellness offerings Mental Health programs and support for you and your family Assistance for the completion of industry designations Competitive compensation

GroupQuest is a leading MGA (Managing General Agency) supporting insurance advisors across Canada. We specialize in group benefits and individual insurance solutions, offering access to market-leading products, quoting tools, and back-office support. Our goal is to empower advisors with the tools and partnerships they need to grow and thrive.



We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.