Job Description

City of Kamloops

Client Support Services Supervisor

#1014
Closing Date: May 3, 2023

At the City of Kamloops, we believe in progressive and barrier-free recruitment for everybody every day. This means employment opportunities for all in a safe, inclusive and diverse workplace. We know our city is stronger when we hire qualified individuals from different backgrounds with diverse experiences, cultures and perspectives.

We are focused on creating the highest levels of service excellence, based on an organization-wide community culture that celebrates our employees who make it all happen. We are known as Canada\xe2\x80\x99s Tournament Capital and are famous for our hospitality and community spirit, traits that make us a leader! Recreation, sports, arts and culture, health care, social activities, volunteerism, and affordable housing all meld to form a unique blend of big-city amenities with small-town ambience. This is Kamloops!

Let\xe2\x80\x99s make Kamloops shine! Join our team today.

Position Overview
An exciting opportunity exists to join the City of Kamloops RCMP Support Services team within the Community and Protective Services Department as a permanent, full-time Client Support Services Supervisor. The Client Support Services Supervisor is responsible for the efficient operation and management of municipal staff in providing support services to the RCMP. This position is responsible for the direct supervision of clerical support staff and front counter operations. The Client Support Services Supervisor must liaise with the RCMP Management team as well as other City and RCMP departments and contractors. The successful candidate will possess strong leadership and interpersonal skills, be able to think critically and strategically, and demonstrated exceptional communication skills. You will play an integral role in supporting the RCMP and municipal support staff within the detachment.

This position has a starting salary of $82,621.50 annually, with a performance-based progression through a step-based system. The City also offers a comprehensive benefit package including generous vacation and an Earned Days Off program. Along with these benefits, the City provides access to fitness facilities, various instructed programs, and community volunteer/engagement opportunities.

The successful candidate must have the following qualifications:

• Business or Office Administration Diploma or a diploma in a related discipline.

• Three to five years of supervisory experience, preferably in a unionized environment.

• Strong computer skills in a Windows based environment.

• Valid Class 5 BC Driver\'s License.

• Must be able to obtain and maintain an RCMP Enhanced Reliability Clearance. Please note, if you are unable to obtain or maintain a Clearance, your employment with the City will be terminated.

For new hires, and for those working in designated positions of trust, including those working directly with vulnerable persons, no formal offer of employment will be made until an applicant completes a police information check. A comprehensive benefits package is included with this position.

Hours & Days of Work
Monday - Friday 8:00 AM - 4:00 PM
*must be able to work non-normal hours*

Hours per Week
37.5

Please note if you need assistance or have individual needs or requirements throughout the application process, contact the Human Resources Department by telephone, email hr@kamloops.ca or in person at 105 Seymour Street so we can better support you.

External job postings are open to everyone. We are an equal opportunity employer and thank all applicants for their interest. Please be sure to review the application requirements of each job you apply for. Only those selected to participate in the recruitment process will be contacted.

Applications are accepted online at kamloops.ca/careers.
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 3 years to less than 5 years