Job Description

Client Support Representative, Saskatoon, SK - North Star Systems Inc.

Innovation drives us forward.

At North Star Systems Inc., we are building an IoT ecosystem that blends hardware and software solutions to help our clients make informed decisions, improve efficiencies, and grow their businesses.

We're seeking a

Client Support Representative

with strong communication skills and a passion for delivering exceptional client experiences. In this role, you'll support cutting-edge hardware and software technologies while building your expertise across Agriculture, Energy, and Technology sectors.

If you're driven, curious, and eager to grow with a company that turns possibilities into action, we want to hear from you.

:

Focus on fostering and developing client facing relationships

Serve as the first point of contact for client inquiries and Tier 1 support requests

Enhance and support the client experience in all interactions with North Star Systems

Lead and execute software and hardware training sessions

Collaborate with the Business Development and Products Team to align on client requirements and ensure client needs are met effectively

Learn, understand, and utilize HubSpot to manage client interactions, track support requests, and optimize client communications

Assist with Tier 2 support requests in collaboration with Client Experience Manager and the Products Team

Support in managing HubSpot Service Hub Tickets, ensuring timely follow-up with clients

Gain an in-depth knowledge of NSS Branded and OEM products to provide support and training for clients and partners

Understand North Star Systems internal policies and procedures

Work closely with all North Star Systems team members meeting the day-to-day needs of the business

Qualifications:

Post secondary qualification in agriculture, commerce or another relevant accreditation

Previous experience in a client services or customer facing role is an asset

Ability to work in a fast-paced, dynamic environment creating solutions for clients

Experience in the following areas will be extremely helpful, but not required:

Agricultural technology

IoT/m2m technologies

Wireless applications

Competencies-Skills Required:

Effective interpersonal communication skills - verbal and written

Strong problem-solving skills required

Ability to work with a diverse team of people

Strong attention to detail and accuracy required

Effective computer skills

Valid drivers license

Submit cover letter and resume to support@northstarsystems.ca

Learn more at www.northstarsystems.ca

Job Types: Full-time, Permanent

Pay: $42,763.69-$67,191.41 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person