Job Description

Company description

As an established local independent agency office of The Co-operators, our mission at Lola Macanowicz Insurance & Financial Services is to provide financial security for our clients through a friendly and professional experience.

Job description

Client Support Representative

This is an exciting opportunity to get your career started in the insurance industry and join a team that is committed to providing knowledgeable advice and superior insurance solutions to our clients and prospective clients in our community.

Summary:

The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

Roles and responsibilities:

Greet clients and direct them to the appropriate agency staff Act as primary telephone contact by receiving, redirecting callers and managing voicemail Obtain, verify and record client information as required Monitor incoming email and daily work lists and distribute appropriately Proactively contact clients for numerous follow-up activities, including outbound prospecting calling Accept, process and deposit all payments Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required

Working Conditions:

Physical: Regular office environment.

Qualifications And Skills:

Administrative Assistant program or administrative experience is an asset Customer service experience or related business experience is preferred Skilled in communication (verbal and written), strong interpersonal skills, organizational and time management skills Candidate must be comfortable in a technology dependent environment including proficiency with Microsoft Office The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment
Job Types: Full-time, Permanent

Pay: $35,000.00-$38,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 2025-06-10
Expected start date: 2025-08-05