Job Description

Client Support & Logistics

Location: Edmonton, AB (Work-from-home with local errands/shop visits)

Type: Full-time

About blokDEK

blokDEK is a fast-growing company based in Edmonton that's changing how people build decks. Our modular aluminum decking system ships across North America and makes it easy for homeowners to create outdoor spaces for hot tubs, RVs, gazebos, and more. We're a hands-on, no-fluff team that values great products, clear communication, and treating customers the way we'd want to be treated.

About the Role

We're looking for a Client Support & Logistics coordinator to be the friendly, organized first point of contact for our customers. You'll handle everything from answering product questions and converting warm leads, to coordinating shipments and solving post-sale issues.

This is a flexible, mostly remote role ideal for someone who's confident on the phone, detail-oriented, and enjoys a mix of customer support, light sales, and logistics. You'll be a key player in keeping things running smoothly--freeing up the founder and making sure customers feel supported every step of the way.

What You'll Be Doing

Customer Support & Sales

Be the first point of contact for customers--responding to inquiries by phone, email, text, and social media (Facebook, Instagram, WhatsApp). Provide clear, friendly answers to common questions about our product, process, and pricing--using our FAQs, email templates, and your own growing product knowledge. Educate prospective customers on how blokDEK works and help them understand the best option for their space. Follow up with warm leads to keep them engaged and move conversations toward a sale (no cold calls--just smart, helpful follow-up). Enter orders in Shopify for customers ready to buy, or direct them to checkout with confidence. Follow up post-delivery to collect reviews, resolve any issues, and ensure a smooth experience. Handle support needs like tracking orders, replacing missing parts, or guiding customers through basic assembly questions.
Logistics & Admin

Book and manage freight shipments using ClickShip, Freightcom, or directly with LTL carriers (e.g., Estes). Track shipments and follow up with carriers and customers to ensure successful delivery. Handle customs issues and freight claims as needed. Coordinate and ship product samples--including labeling, boxing, and post office drop-offs. Restock shop consumables like packing supplies, screws, propane, and water cooler refills. Manage warranty claims with suppliers, customers, or freight carriers.

Workflow & Organization

Help clean up our communication systems--right now, all calls and emails go to the founder. Build and manage a simple system to track inbound inquiries, follow-ups, and open tasks. Propose and maintain tools (shared inbox, basic CRM, etc.) to ensure no customer falls through the cracks. Own your role--keep things moving and scalable while reducing day-to-day involvement from the founder.
What Success Looks Like in This Role

Customers get fast, clear answers and feel confident about their purchase. Warm leads are followed up with thoughtfully and consistently--leading to steady conversions. Orders ship on time, sample packs go out quickly, and any freight issues are handled professionally. Post-sale support is proactive--missing parts are sent, questions answered, and reviews encouraged. The founder is no longer fielding every call, email, and follow-up--you've created a system and own it. You're known as the go-to for keeping things on track and making customers feel taken care of.

Who This Role is For

A calm, organized problem-solver with strong follow-through. Friendly and professional communicator--especially on the phone. Comfortable juggling logistics, admin, and customer service. Tech-friendly (you don't need to code, but you should be comfortable with email, Shopify, and spreadsheets). Local to Edmonton with reliable access to a vehicle.

Why blokDEK

Flexible hours and work-from-home setup (with occasional in-person errands). Real impact--your work directly affects the customer experience. Supportive small team where your voice and ideas are welcome. Opportunity to grow with the company and shape how we do things as we scale.
Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

Bonus pay
Benefits:

Extended health care Flexible schedule Mileage reimbursement Work from home
Schedule:

Monday to Friday
Application question(s):

Are you currently based in the Edmonton area and available to occasionally visit our west Edmonton shop or run local errands? Do you have a valid driver's license and regular access to a vehicle for local tasks (e.g., sample drop-offs, supply runs)? This role involves responding to customers by phone, email, and text. Are you comfortable handling customer questions and following up on warm leads by phone?
Work Location: Hybrid remote in Edmonton, AB T5S 1W1