Date Posted: 09/25/2025
Req ID: 45288
Faculty/Division: Faculty of Dentistry
Department: Faculty of Dentistry
Campus: St. George (Downtown Toronto)
Description:
About us:
Exciting new advances and global challenges are radically reshaping the field of dentistry. Our vision at the Faculty of Dentistry at the University of Toronto is to not just address and respond to these changes - but to thoughtfully and conscientiously shape the field of the future.
With our robust and comprehensive educational training programs (DDS, MSc, PhD degrees, IDAPP and other specialty programs), our emphasis on community outreach and care, and our internationally known and interdisciplinary research mission, the Faculty of Dentistry at the University of Toronto continues to earn its reputation as one of the top dental schools in North America. Throughout more than 150 years of dental education -- the oldest, largest and most comprehensive training program in Canada -- we have striven to graduate the highest quality of students while providing the public the highest standards of care.
We are driving by our vision to improve health by advancing dentistry through inspired leadership, innovation, and excellence in education, research and practice.
Your opportunity:
Under general supervision of the Manager, IT Operations & Support, and as a member of the Service Desk team, you will be primarily responsible for providing first line computing support and troubleshooting from the Information and Instructional Technology Services (I&ITS) to faculty, staff, and students. The Client Support Assistant will be the front-facing member of the IITS Service Desk providing exemplary customer service, addressing and actioning issues and requests, and fulfilling the services that the IITS Service Desk delivers.
As the Client Support Assistant, you will troubleshoot various computing devices and software applications; ?eld Service Desk phone inquiries at the Faculty as required; triage incoming requests for support and escalate to senior staff where appropriate; manages calls, emails, and support tickets; and prepare support documentation as required.
Your responsibilities will include:
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