Job Description

What We Need
Corpay is currently looking to hire a contract Client Support and Fulfillment Coordinator within our Buyatab division. This position falls under our Prepaid line of business and is a remote position based in Vancouver, Canada. In this role, you will ensure the delivery of high-quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled efficiently and on time, supporting the strategic growth of their programs. You will report directly to the Director and Manager of B2B and regularly collaborate with sales, marketing, brand partnerships, finance, and technology teams.
How We Work
As a Client Support and Fulfillment Coordinator, Corpay will set you up for success by providing:

• Company-issued equipment with remote access
• Formal, hands-on training as needed

Role Responsibilities
The responsibilities of the role will include:

• Working directly with internal and external partners to provide account support, problem resolution, research, and analysis
• Supporting account maintenance, order processing, user security, report generation, reconciliation, funding, and billing
• Responding quickly to inbound emails and chat requests
• Utilizing tools to track appointments and manage priorities
• Processing customer requests with efficiency and minimal assistance
• Training customers on functionality and identifying setup changes as needed
• Identifying process issues and suggesting/implementing solutions
• Mastering complex back-office processing and proactively interpreting, acting upon, and updating data
• Acting as liaison across cross-functional teams
• Collaborating with Finance and Tech teams on projects and initiatives
• Reviewing and fulfilling large purchase orders, including activation, recording, reporting, and tracking
• Improving the customer journey and streamlining the brand experience
• Acting as an internal resource for associate questions and escalations
• Completing special projects or assisting other departments as assigned

Qualifications & Skills

• Associate or bachelor's degree preferred
• 2-4 years of customer service experience in a related field
• Must be located in Canada and willing to work Central Standard Time hours
• Proficiency with Microsoft Office, especially Excel (pivot tables, lookup functions) and Word
• Experience using CRM applications such as Jira, Salesforce or Service Cloud
• Strong communication, interpersonal, analytical, and follow-up skills with attention to detail
• Exceptional multitasking skills in a fast-paced environment
• Entrepreneurial mindset with ability to streamline processes and work cross-functionally
• Superior customer service skills with ability to resolve issues quickly and professionally

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one

• Optional company match RRSP program

• Virtual fitness classes offered company-wide

• Time-off including major holidays, vacation, sick, personal, & volunteer time

• Discounted gym membership rate

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

• Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Pay Transparency

• This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $50,000-$60,000.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:

, and .

Skills Required