Job Description

Job Category: Technology
Pay Grade Range: $33,000.00 - $77,000.00
Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Altus Group has a new and exciting opportunity for a Software Support Analyst. Reporting to the Team Lead, Americas, you will support business clients throughout their use of ARGUS software applications. This is a role for someone who thrives in a customer-facing, problem solving role.
Job Summary:
As an Analyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyze financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.
Key Responsibilities:
Resolve issues. Identify, analyze and solve problems affecting client's software.
Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
Learn. Come up to speed on new technologies, software, and concepts.
Prioritize. Recognize when issues need escalation to senior representatives or Development.
Collaborate. Work closely with global inter-company departments/teams such as Sales, QA and Development to provide assistance and resolve product queries raised by our clients.
Key Qualifications:
Educational Background: You have a Bachelor's degree in Real Estate, Finance or Mathematics (or related field).
Technical Proficiency: You learn new technologies quickly and you're comfortable with software installation in environments such as Citrix and Windows.
Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team.
What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
• Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or +1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.

Skills Required