Job Description

All Manitoba Liquor & Lotteries employees may apply.

Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

---------------


The Client Standards Technician is responsible for ensuring a consistent and reliable hardware/software configuration on desktops and peripherals. The incumbent is also responsible for implementing and maintaining hardware/software standards (including version and patch control) on an enterprise basis. The incumbent is responsible for ensuring consistency of desktop applications within Manitoba Liquor & Lotteries, with the objective of reducing the total number of incident support calls to the Service Desk.

Job Responsibilities

------------------------


Evaluate, review and set software standards across the enterprise. Maintain version control for all software products within the organization. Create, implement and revise group policies based on standards or best practices. Create, implement and revise procedures for software installation/configuration to meet business, IT support and the organization's security needs. Control and test download of utilities that are available as freeware or shareware from the internet. Test the compatibility of new proposed software. Test software upgrades. Complete user profiling to match software with business and IT requirements. Evaluate, review and implement new and/or standard software/hardware tools to support ITS support/ delivery services, as well as the user community. Ensure desktop applications licensing agreements are in compliance. Create test environments for new software evaluations. Create, maintain and distribute virtual applications for virtual and physical desktops. Create, maintain and distribute VMWare thin/Zero client images. Schedule and execute Request for Change. Investigate and provide solutions on escalated calls for desktop support to all ITS groups. Research technical and non-technical problems. Liaison with vendors for resolution and corrective action (e.g., Adobe products, Windows, office and mobile devices.). Anticipate, identify and provide solutions to potential problems. Other related duties as assigned.

Primary Qualifications

--------------------------


Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification, and experience. Industry certifications such as A+, Network+, Linux+, RHCE, MCTS, MCITP, and CCNA would be assets. A minimum of four years' experience in an IT support and service delivery role supporting enterprise class systems and applications. Proven experience in superior customer service delivery and support. Proven project coordination experience. Have and maintain a valid Manitoba Class 5 Drivers license. Continuous upgrading and learning is required to remain current in information technology. Specialized knowledge required using MS Exchange, Group Policies, VMWare, Thin/Zero Clients, iOS, Android, Blackberry and Windows OS. The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization. Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

----------------------------


Bilingual French/English language skills are an asset.
All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.*

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

Discretionary Time:

Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.

Hybrid Work Model:

Remote/Office work for eligible positions.

Flex Time:

Flexible shifts and work hours for eligible positions.

Maternity and Parental Leave:

Top-up of E.I. maternity leave benefits to 93% of employee's basic earnings for 17 weeks.

Fitness Allowance Reimbursement, depending on bargaining unit:

Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.

Computer Purchase /Fitness Purchase Program:

Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.

Diversity and Inclusion:

Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.

The Together Project:

At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

Accrue up to 10 paid vacation days per year during the first 2 years of employment. Accrue 15 paid vacation days per year after 3 years of employment. Accrue 20 paid vacation days per year after 5 years of employment. Accrue 25 paid vacation days per year after 9 years of employment. Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee's long-term strategy. Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

Educational Assistance: Tuition reimbursement for eligible employees. Training: Variety of courses and programs to support skill and professional development. Career progression: Internal job posting system that provides opportunities for a variety of career paths. Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work. * Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.