Job Description

Competition Number: REQ 6897

TITLE:

Client Services Representative

DIVISION:

Faculty of Health Sciences

SALARY:

Payband E, starting rate $28.78 per hour

HOURS:

Monday to Friday, 10:30 am to 6:00 pm

HOURS PER WEEK:

35

LOCATION:

51 Dockside Drive

STATUS:

Full Time Support

EFFECTIVE DATE:

Immediately

CLOSING DATE:

September 12, 2025

Land

Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment.We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Key Responsibilities:

Answers phone calls and responds to client and student enquiries. Provides support to students regarding use of client scheduling system. Oversees student voicemails (i.e., cleans up voice mails at the end of the academic year and reassigns to new students). Explains, guides and monitors students who are on placement or client services rotation on processes and procedures. Enters new client information into client scheduling system. Processes payments for treatment, completes insurance claims and forms as necessary, and balances daily deposits. Monitors assignment of clients to students. Monitors inventory of dental clinic forms in reception area. Submits, receives and processes clients' referrals, medical consultations and confidential documents to/from third parties; contacting the dental office, faxing or scanning forms. Other duties as assigned.

Educational and Experience Requirements:

One-year certificate or equivalent from a recognized post-secondary institution in Dental Office Administration or equivalent. Minimum two (2) years' experience in high-volume frontline reception within the health care field; receiving payments. Knowledge of current dental terminology. Proficiency in Microsoft Office. Knowledge of dental practice management software, records management and the Personal Health Information Protection Act 2004.

Skills and Attributes:

Excellent communication, organization, and multi-tasking skills. Excellent collaboration, teamwork and interpersonal skills at a professional level. Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer. Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown College may keep applications for up to 12 months and may contact you for future opportunities.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA's top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.


George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.