Job Description

Company Overview

Score Promotions is a premier distributor of promotional products across North America, dedicated to providing customized branding solutions that elevate our clients' visibility. Acting as a true extension of their marketing teams, we bring creativity, innovation, and deep product knowledge to every campaign--ensuring impactful brand awareness. We're proud to be Great Place to Work Certified and honored to be ranked among the top 100 PPAI Distributors in North America. Join our amazing team!

Summary

As a Customer Service Representative at Score Promotions, you will play a vital role in ensuring client satisfaction by providing exceptional service and support. This position is based in our Toronto headquarters and is essential for maintaining our reputation as an industry leader in promotional products.

Promotional Products Industry knowledge is a definite asset for a successful candidate in this role.

Responsibilities

Assisting and supporting the Projects Team Lead in all aspects of work Managing daily emails from Sales Reps, Vendors & Suppliers Creating, overseeing, and managing all purchase orders sent to suppliers and fix any problems with orders that may arise Reconsolidating invoices against purchase orders Liaising with external clients and vendors Liaising with internal departments such as Logistics, Accounting, and Sales Ensuring all orders are in production and shipped to the right places in a timely manner Checking tracking and updating Account Managers on shipping statuses Be available to step in and develop new skills when and where the opportunity arises Utilizing CommonSku, Microsoft products, and other software as required Assisting with company RFP's as needed and contributing to the overall growth and success of the organization Maintaining a clean and clear workstation Other duties as required

Requirements

Experience in the Promotional Products Industry

(must)*
Proven experience in a sales support or customer service role is preferred. Strong communication skills in English Excellent phone etiquette and interpersonal skills for effective client engagement. Ability to perform data entry tasks accurately and efficiently. Familiarity with sales processes. Strong analytical skills. Strong organizational & time management skills A proactive attitude with the ability to work independently as well as part of a team.
If you're a people person who thrives on building connections and creating solutions, this role could be a perfect fit for you!

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $52,000.00-$62,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site gym Paid time off
Work Location: In person

Application deadline: 2025-08-01