Job Description

Kanata, Canada | Full time | Home-based | R1515592

Internal
Step into a role where your communication strengths, curiosity, and ability to stay organized will make an immediate impact. As a Client Services Representative 1, you'll join a dynamic, high?energy team that manages digital marketing initiatives for global life sciences clients--supported by one of the most robust training programs at IQVIA. If you're looking for a place to grow quickly, collaborate closely, and be part of a thriving, people?focused culture, this is the perfect opportunity.

Job Overview

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In this role, you will support the coordination and delivery of digital marketing campaigns for healthcare clients, learning how to manage project tasks, collaborate across multiple internal teams, and communicate clearly to ensure smooth execution. You'll join a highly supportive global team known for its strong culture, energy, and commitment to shared success. New hires receive a four?week structured onboarding program, access to extensive training resources, and dedicated 1:1 mentoring designed to build confidence and accelerate learning. As part of a team that values communication, collaboration, and continuous improvement, you'll have opportunities to stretch your skills, contribute meaningfully, and explore career pathways within or beyond the team. This position supports North American clients, and all team members work Central Standard Time (CST) hours from any location within Canada.

Essential Functions

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Client Support & Communication

Train to provide day?to?day guidance and support to clients. Communicate with internal teams and, when ready, external clients about needs, changes, assets, timelines, and issues. Develop the interpersonal skills needed to build effective working relationships. Learn to accurately and promptly communicate support issues to relevant departments.

Technical & Project Coordination

Learn the technical skills required to answer client queries, maintain logs, track updates, and ensure follow?through. Assist with end?to?end coordination of digital marketing campaigns, including asset review, QA/testing, deployment preparation, and reporting. Support data?related tasks such as audience list pulls, data verification, readiness file updates, and documentation. Work within internal tools including project management systems, data platforms, and Excel trackers.

Team Collaboration & Growth

Develop an understanding of clients' business needs and project objectives. Participate in structured training, ask clarifying questions, and contribute to daily/weekly recaps. Provide support to team members and collaborate across a global team environment. Engage in continuous improvement initiatives and help maintain high?quality standards across workflows.

Required Skills & Qualifications

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Bachelor's degree. Some related work experience. Exceptional written and verbal communication, with the ability to ask clarifying questions and convey information clearly. Strong organizational and time?management skills; able to manage multiple priorities in a fast?changing environment. Basic proficiency in Excel and comfort learning new systems. Ability to analyze information to resolve routine issues. Ability to work CST business hours from any location within Canada.

Preferred Skills

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Experience within the pharmaceutical or healthcare industry. Experience with Microsoft Office applications (Outlook, PowerPoint, Excel beyond basics). Exposure to digital marketing, project coordination, or data?driven work. Comfort using AI?enabled tools such as Microsoft Copilot. Familiarity with healthcare or digital marketing terminology (helpful but not required).
IQVIA est un fournisseur mondial de premier plan de services de recherche clinique, d'informations commerciales et de renseignements sur les soins de sante pour les secteurs des sciences de la vie et de la sante. IQVIA se consacre a accelerer le developpement et la commercialisation de traitements medicaux innovants pour aider a ameliorer les resultats des patients et la sante de la population dans le monde entier. Pour en savoir plus, visitez https://jobs.iqvia.com
IQVIA est fiere d'etre un employeur souscrivant au principe de l'egalite d'acces a l'emploi. Tous les candidats qualifies seront pris en consideration pour un emploi sans egard a la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identite de genre, l'origine nationale, le handicap, l'age, l'etat matrimonial ou tout autre statut protege par la loi applicable. Des mesures d'adaptation pour les candidats handicapes sont disponibles sur demande dans tous les aspects du processus de recrutement. Si vous avez un handicap qui necessite une mesure d'adaptation, nous vous encourageons a contacter notre equipe d'acquisition de talents au workday_recruiting@iqvia.com, afin qu'IQVIA puisse soutenir votre participation au processus de recrutement.
Veuillez noter qu'il est possible que nous utilisions l'intelligence artificielle (IA) dans le traitement de votre candidature. Cependant, nous utilisons l'IA uniquement pour aider notre equipe de recrutement a selectionner ou a evaluer les candidatures, et non pas pour remplacer la prise des decisions par les membres de notre equipe.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at: workday_recruiting@iqvia.com, so that IQVIA can support your participation in the recruitment process.
Please note that we may use artificial intelligence (AI) in the processing of your application. However, we only use AI to assist our recruitment team with the screening or assessment of candidacies, and not as a substitute for human decision-making.
La fourchette salariale de base potentielle pour ce poste, annualisee, est de $44,800.00 - $74,600.00. Le salaire de base reel offert peut varier selon plusieurs facteurs, notamment les qualifications liees a l'emploi telles que les connaissances, les competences, la formation et l'experience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des regimes d'incitation, des primes et/ou d'autres formes de remuneration peuvent etre proposes, en plus d'une gamme d'avantages sociaux lies a la sante, au bien-etre et/ou d'autres benefices.The potential base pay range for this role, when annualized, is $44,800.00 - $74,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.