Job Description

To Apply Provide a Resume and Cover Letter. Applications without a cover letter will not be considered.

Vision:

All people have access to permanent and suitable housing.

Mission:

Transition House Emergency Shelter provides temporary, short-term crisis housing in Northumberland. The shelter alleviates immediate housing crises as a first step to helping clients secure permanent housing.

Values:

Dignity, Flourishing, Autonomy, Collaboration, Compassion

Position Summary

The Client Services Manager provides individualized, housing-focused supports to individuals and families experiencing homelessness within the shelter setting. This position ensures that services are

housing-focused, trauma-informed, as low-barrier as possible, and person-centred

.

Working within a

Housing First framework

, the Client Services Manager collaborates with participants to rapidly secure permanent housing, navigate coordinated access systems, and connect with the supports necessary to maintain long-term housing stability and wellness.

Key Duties and Responsibilities

Housing-Focused Case Management

Conduct housing-focused intake and assessment, ensuring participants are added to the By-Name List and engaged with Coordinated Access in accordance with local requirements. Develop individualized housing plans that reflect participant strengths, needs, and goals, with a focus on rapid rehousing. Provide direct housing support, including assistance with housing searches, landlord engagement, rental applications, and lease signings. Offer tenancy support (budgeting, household management, understanding tenant rights under the Residential Tenancies Act, and eviction prevention). Deliver follow-up case management post-housing to support stability

.

Trauma-Informed, Person-Centred Practice

Build trust and partnership with participants, respecting their autonomy and lived expertise. Apply trauma-informed principles (safety, choice, collaboration, trustworthiness, empowerment) to all service delivery. Deliver services with cultural humility, equity, and harm reduction principles, ensuring accessibility for participants with diverse needs.

Shelter Best Practices & Collaboration

Contribute to a housing-focused shelter environment, minimizing barriers to service and supporting rapid exits from homelessness. Collaborate with shelter staff to align daily operations with a housing-focused, trauma-informed, as low-barrier as possible, and person-centred approach. Participate in case conferencing, HCRT, service navigation, and Coordinated Access meetings, ensuring participants are prioritized appropriately for housing and supports. Work closely with community partners, landlords, housing providers, and municipal staff to expand housing opportunities.

Systems Navigation & Advocacy

Connect participants to income supports (Ontario Works, ODSP), healthcare, addictions/mental health supports, and other community resources. Advocate with landlords, housing providers, and service systems to reduce barriers to housing stability. Provide crisis intervention and conflict resolution to help participants maintain shelter stability and achieve housing goals.

Documentation & Compliance

Maintain accurate case files, housing plans, and service notes in accordance with HIFIS, organizational policy, and municipal/provincial reporting requirements. Track housing outcomes and contribute to shelter performance indicators. Uphold privacy and confidentiality in compliance organizational standards.

Qualifications, Skills, and Experience

Diploma, degree, or certificate in social services or related field, with relevant experience in case management. Experience in shelter or social service environments, including supervisory or management roles. Knowledge of homelessness, affordable housing issues, and strategies to end chronic homelessness in Northumberland. Strong interpersonal, communication, coaching, and team-building skills. Ability to apply Housing First, Trauma-Informed Care, Harm Reduction, and shelter diversion principles in practice. Proficiency with Microsoft Outlook, Word, Excel, and client database systems. Ability to work independently, handle multiple priorities, and respond to emergency situations effectively. Basic First Aid and CPR certification. Valid driver's license and access to a reliable, insured vehicle. Clear Vulnerable Sector Police Check, renewed annually.

Working Conditions and Physical Requirements

Some moderate lifting of supplies, groceries, and furniture may be required. Participation in household and facility maintenance activities. Busy, sometimes noisy environment with frequent interruptions. Shared office and program spaces with limited personal space. Some evening, shift, and on-call work required.
Job Type: Part-time

Pay: From $28.50 per hour

Expected hours: 22.5 per week

Benefits:

Casual dress Dental care Extended health care Mileage reimbursement On-site parking Paid time off RRSP match
Work Location: In person